Rosati's Pizza — Restaurant in Evanston Township

I'm highly disappointed in this location. I was very excited when they first opened because I've been a Rosati's fan for years - at other locations. Finally one opened near my home. But time and again this location has disappointed. Today is the last straw. Sorry, Rosati's, I'm done with you now. Among my prior complaints is that they deliver late - hours later than promised, not minutes. And then the food arrives cold. Given the Covid disruptions, I chalked up their troubles to that and made allowances. I quit ordering for delivery and have since instead always picked up my orders. On delivery, the store manager fed me one story; the front desk staff gave me another; and the driver yet a third - but what was clear was that there was friction between the drivers and the store. Today, I ordered lunch for me and a business associate. We went to pick up our lunch. A to go package was handed to me, which I didn't realize was necessary to open and inspect before leaving. Getting back to the office, I found that the side order items were missing from the order - plus the main items were missing ingredients. I'd ordered through their website because I've given up placing phone orders (they put you on hold and never return before the call the is disconnected.) Their website is flawed - promo codes for example NEVER work. But I've ordered today's lunch items a number of times on the website and never had trouble. However, today, I was told the reason my order didn't have the items I'd selected was that I'd selected 'no BBQ sauce' on an Italian Beef sandwich. I stated there was no option involving BBQ sauce - I'd selected the peppers I wanted added. I didn't receive them. Plus, the selected side was missing (for which they admitted that was their error.) Asking how to make it right - could I get a credit rather than driving back (cost of my time and gas) I was informed that the side items were free and therefore no credits could be given - there was nothing they could do - except for me to drive back to pick them up. That is an unacceptable response as far as I'm concerned. It's not the first time they've not adequately addressed their errors in fulfilling orders. So no more orders from this customer. I'll not be doing any more business with this location. Too bad - because I...

This is the first time we’ve ordered from this restaurant. And unfortunately, it will be the last time. We ordered a Caesar salad. For the price of $12, I would’ve expected more croutons and more cheese. This was basically a salad of greens a couple croutons and pretty much that was it. The flavor was OK, but not for $12. When the pizza was delivered it was delivered barely warm. and the bottom crust was so soggy you couldn’t even pick up the slice. This was the double crust pizza. The flavor was OK, but There are many other places around that have equally good or better pizza than this. We also ordered a dessert called zapple which is supposed to be pieces of dough with some type of Nutella sauce. These pieces of dough appear to have been sitting around for quite a while. They were tough and hard to chew. And the supposedly sauce appeared to me that it was simply Hershey‘s chocolate syrup. The other thing that really bothered me, was the pieces of dough Were simply thrown into a cardboard container on a piece of parchment paper. They rolled around in this container without anything around them and that doesn’t seem very sanitary to me. I usually don’t leave reviews, especially bad ones. But for this order of $50, we enjoyed it at the level about...

I'm typically a fan of Rosati's. Whenever we pick up orders they're spot on. That is until I ordered delivery. I ordered spaghetti with marinara along with 2 pizzas and a salad which set me back iver $100! My spaghetti marinara came with meatballs. When I called to let them know they said they would credit me $5 and hung up on me, but I paid $6.99 for the spaghetti. When I called back they played "pass-the-phone" till finally the manager said the $5 credit stands since the first guy already set it. Mind you, this was "their" mistake but I wasn't aware their credit policy was so ironclad. The first guy said they can offer the full credit, it was an easy okay by the manager, but the manager said otherwise And to make nutters worse there was hair in the pizza. So...