BRU Burger Bar Evansville — Restaurant in Evansville

Insulting, disgusting and absolutely hands down the WORST experience I've ever had as a customer.[

VEGANS BEWARE THEY WILL SERVE YOU MEAT.

My wife and I ate here last weekend, the day before the eclipse. They were clearly overwhelmed and had not planned ahead for the influx of traffic. That can be forgiven, what can't be forgiven is having ordered two impossible burgers, and receiving one impossible and one REAL BURGER (this was after several attempts to even get the order right).

My wife's order had to be sent back 4 times because we asked for no onions and sauces on the side. This was obviously too difficult for the kitchen to handle as they repeatedly brought out the wrong order. When we asked the server if the kitchen was making a new burger or simply scraping the toppings off the wrong one she was visibly shaken, and managed a less than reassuring "I think it will be a new burger". It came back 1 minute later and was clearly not a new burger.

As soon as my wife took a bite it was obvious they'd screwed up. The grease and gristle of a real beef patty was unmistakable. I received an impossible burger on my order and I could even compare the two. The edges were uneven and crumbling, the way a real ground beef patty looks when smashed down with a spatula. Anyone who has eaten an impossible burger will know that it is nothing like a real burger, the beet juice and coconut oil are not even close to the real thing.

Now, the best case scenario is that when I ask to speak to the manager, I receive a heartfelt apology and my meal is comped. Imagine my frustration when the manager proceeds to argue with me over the burger itself, insisting that it is an impossible burger, despite the chunks of solid, visceral animal fat clearly visible in the patty. Despite this I was told several times that I was mistaken. I asked if they used ground Impossible or pre-formed patties, the answer was pre-formed. Yet the burger patty we received was clearly not a preformed patty. Then I was asked if I was "from around here" as though I should know better than to question their burger patties. The manager said "a lot of people say we have the best vegan burgers". At this point I couldn't keep arguing with a brick wall. I asked for the bill and it was comped except for the one beer which they claimed they weren't allowed to comp. But we couldn't leave before the manager offered to send us away "with a salad for the road".

Insulting, disgusting and absolutely hands down the WORST experience I've ever had...

I’ve been to Bru Burger in Evansville probably a dozen or more times since they opened, most recently March 1st of this year. I have never had an issue before other than cold fries and they always fix that if they’re cold. Today myself and my wife ordered two burgers and she got a side of fries. I went to the restroom and came back to the table as the food had arrived. I look down at the burgers and noticed Walmart/Sam’s Club Great value package style buns. The type you have to separate from each other. The bun wasn’t buttered on the top and they didn’t even try to hide it. I made a complaint and the servers didn’t seem to know what I was talking about. Manager (whom I was told was Tyler) came and asked how he can fix it. He acknowledged that the buns were different and said that they had just ran out and just switched over to the cheap buns. He asked if we wanted something different and I told him that if I knew before hand I would’ve looked for something else on the menu. My wife correctly stated that it’s a Burger restaurant and she didn’t come for other items. I then stated she was the right with that take. Instead of comping the meal and at least offering for us to keep the food after trying to fool us with the buns, he takes the food to the back and I’m assuming throws it away. I was given my birthday dessert and some cheap appetizer card for next time. My wife decided to tell the manager what he did I wrong about not offering us the food. Tyler states he felt like it would’ve been a “slap in the face” if he offered the food that we said wasn’t right because of the buns. I then stated the slap in the face was serving us burgers with the Great Value buns and you were going to charge me full price for the items. After his statement I was done. Funny thing is Walmart actually sells the Brioche style shiny buns so I don’t know why they even tried to sell the Great Value style buns cold on the burger. Even having the nerve to put the toothpick in there was crazy. CRG group I think you’re better...

BRU Burger Bar seems to do everything exceptionally well.

My wife and I were in town from Nashville, TN to visit the casino. We wanted try somewhere we hadn’t been for lunch, so we decided on this place due to the close proximity. Once we arrived, I appreciated the free, off street parking (not sure how common that is in Evansville). As we approached the front entrance, we marveled at the beautifully preserved exterior of an old Greyhound bus station turned craft burger bar.

Once inside, we immediately noticed the cool, hip atmosphere and aesthetic of the interior of the restaurant. We received a warm welcome and opted for bar seating for a front row seat to watch the NFL playoff games. Our bartender greeted us and began preparing our drinks. She was very knowledgeable regarding the menu, and twice offered to assist us in making our selections.

We ultimately decided on the melt your face burger with onion rings, and the Nashville hot chicken sandwich with fries. While everything tasted great, the chicken sandwich was (somewhat surprisingly) where the food really shined. If you’ve had Nashville hot chicken and you like the intense heat level commonly associated with it, temper your expectations on that front. Despite that, this chicken breast was seasoned well, while also being incredibly tender and juicy. The onion rings were an enormous portion (probably an entire onion) and for only $4, were well worth the cost.

Overall, we walked away very satisfied with our lunch spot. From the food, the service, the aesthetic and even the presentation of your meal, BRU really nails it all. We look forward to...