I didn’t think I would have to revert to a review but here goes…Dog on File was Bear who’s a 6 month old service dog in training, had an incident with a dog a few months ago, the owner wouldn’t and couldn’t see how aggressive his dog was due to not having him fix, the dog was and couldn’t control his emotions so reverted to attacking over and over again. I understand that’s how dogs are but to have an owner just allow it continue and smile about it that was a little concerning. I walked out and the manager walked up to me apologized for the behavior and told me the guy was asked toleave and not come back until the dog was fixed, I canceled the membership to give space from this Park-9. Today June 1st at 2:40pm walked in paid the regular fee and stayed in not a member anymore but I’m willing to see how it goes, walked in let the puppy play for about an 1hour, at this point I was asked to collect my dog by the bar bouncer lady, she was as professional as she can but struggled to express and retain the account active by showing or expressing to the customer the best way to correct it, based on her feedback she couldn’t have me in because my account was deleted, there for I can’t stay? So opted to just go without a problem but to the manager who’s reading this…that was another fail from the front door. I think you are having growing pains, the bouncer needs help on how to correct and save an account. I can see that portion of the training was lacking as I left because the bouncer didn’t know how to deal with the problem but to let me know I can’t came in and use the establishment and it was based on a incident. The bartender are the best part about the bar they’re super kind and actually will remember your name. To future customers please be ready with your account and don’t walk in if you haven’t registered or you will be called out and asked to go. The level of professionalism from the bouncer was only as good as to keep the ID valid and no fight will happen but she’s not proficient in basic business acumen. She should have asked me to log in and activate the account. The bouncer struggled to express how to get around it, I knew what to do but to be asked to leave because it was deleted? I won’t fight just don’t comeback no lose from me…key word is organic growth is must be in the training, something that the manager knows, and this goes to you….
6 month old...
Read moreWe used to come here all the time and loved how happy our dog Obi was playing with the dogs here. The cocktails and BBQ were good (until the BBQ food truck left) and we spent quite a bit of money every time we were here. A few months back we stopped coming to Park-9 completely. Obi was hanging out near us and a big bulldog was running around, butting into other dogs. We were sitting by the bar and the owner came up to order a drink and told us she had actually needed to leave with her bulldog before when he became too aggressive. We should have just left upon hearing that. At some point, her bulldog was hanging out near our dog, who is a big sweet lovebug, when unprovoked the bulldog attacked Obi and left a bleeding gash on his nose. The owner of this bulldog said she'd buy us a drink to make it up to us (!) but we took Obi immediately out of the main area. The owner of Park-9 was called and we tried to clean up Obi's nose. He said he'd check the cameras and get back to us about the situation, and we left. He never called so a week later, I called back. He said that the footage confirmed this bulldog had attacked Obi and that they had placed a "mark" on the bulldog's record. He said that if the bulldog ever attacked another dog again, he'd be kicked out. I was shocked. A dog that's already labeled aggressive by its owner and has already attacked and hurt another dog should never be allowed in again. At that point, IMO the probability of this dog attacking another dog is more than likely! The owner said this bulldog and his owner came in multiple times a week but denied that they were prioritizing money over patron safety. You decide but we are never bringing Obi here again because there's no way to know if any of the dogs in the park have a mark on their record and thus, no way to...
Read moreWe initially chose Park 9 because it marketed itself as a dog-centered facility that prioritizes safety and positive experiences for dogs of all sizes. During our recent visit, the small dog section (which had been closed for safety during previous visits) was kept open. This allowed large dogs to enter unsupervised, which led to multiple incidents of large dogs being rude and inappropriate with smaller dogs (including pawing, rolling, and muzzle punting).
When I approached the staff after an altercation, I was told that the small dog section was open “because it was the weekend,” which didn’t make sense. If safety measures are necessary during the week, they should be even more strictly enforced on busy weekends. I requested that the small dog section be closed for safety (particularly since it was a very busy day with a rowdier crew), but the staff member was dismissive, suggesting we simply leave if our dog was overwhelmed. They also didn’t offer any solutions for handling the aggressive dogs.
It was incredibly disappointing to see a dog facility that promotes itself as “dog-focused” fail to take responsibility for managing dog interactions or enforcing basic safety measures. The environment felt chaotic, and the staff response left us feeling like the burden of ensuring our dog’s safety solely fell on us, rather than on the facility to ensure a safe space.
It would be a simple fix to always close off the small dog section, and doing so would create a much safer and more enjoyable experience for small dogs and their owners who are paying to be there.
We used to love coming here and were among the first customers when it opened. As much as I want to support this unique place, based on my recent experience, I can’t recommend Park 9 unless these issues...
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