Michaels — Local services in Everett

I like this location a lot. I could spend all day in here thinking about what new projects I want to start (and maybe actually finish!). The employees are friendly, knowledgeable, and are always happy to help. Also, I think the rewards program is great! I've gotten so many great coupons and vouchers to pay for my endless need for crochet supplies. (Everyone who knits and/or crochets knows that it always takes more yarn than you think, even if you already got extra! 😀)

Overall, it's really a great store, but I'd be remiss to not mention a few minor grievances I have. First and foremost: CROCHET HOOKS! Where did they go?? It seems that the hook isle hasn't been restocked for at least 5 months. I'm always losing my small-guage Susan Bates in-line aluminum hooks with rubber grip, and I constantly need to buy new ones. There aren't even any alternative brands for anywhere near a reasonable price! I need all sizes 4.0mm and below.

I am loyal to certain brands, as are many customers. And that brings me to my second grievance. Why are all the good brands of yarn being supplanted by a crappy low-quality brand called Loops N' Threads. I need Caron Simply Soft (a few skeins here and there on the shelf, but no variety and the quantity is always scarce!). The other brands I like are the Caron "pound of love", but this store does not carry enough color variety or enough skeins that are the same dye lot. That is also true about my other favorite: Lion Brand. There is less variety every time I go. No consistency. Another important crochet supply I can't find at this store are waterproof foam blocking boards that fit like puzzle pieces. Am I missing something?

Don't get me wrong - I still love this store! When I'm bored, or I am babysitting my 6-year old niece, I go here and ALWAYS find some cool project to do, book to read or game to play. They carry many unique products and I always find novelties, gizmos and gadgets. I was very happy to find all kinds of slime kits (because that's our favorite!),beads, paints, coloring books, model kits, cake decorating gadgets, origami paper, stationary, clay, colored pencils, gel pens, paint markers, storage containers, candles, holiday decorations, lights, CANDY 👍, and so much cool stuff for kids (to get them to stop staring at screens all day!).

My only other comment, and it's controversial to say this, but here it goes:

I HATE PAPER BAGS. I cannot carry home pounds of yarn and other stuff in those useless bags. Oh, you want me to pay for a cloth bag? We'll, I certainly would if you had them in stock. Last time I was there my only option was to buy a $5 durable plastic bag. I shouldn't have to pay for bags, in my opinion. What if I had purchased a canvas, white yarn, drawing paper, or something fragile and I walked him in a light drizzle? I'll tell you from experience that I never make it out of the parking lot without my bag tearing and my purchases sometimes getting broken or ruined. What are you guys thinking?? Give your customers a darn plastic bag! Maybe I'll be able to USE it and even RE-USE it! It's so absurd that you refuse to provide what is a standard, super-reasonable, necessary expectation at ANY OTHER STORE. I usually bring my own bag, but my trips here aren't always planned, and on my unplanned trips always result in more purchases, so... yeah...

I need quality plastic shopping bags,

TREAT YOUR EMPLOYEES WITH RESPECT. Holy cow. I just witnessed one of the managers of this location speak SO unprofessionally to an employee who was doing his best to help me make a return.

1 p.m. on 11/29/22 - issues returning some items, so the employee kindly buzzed a manager to come over and assist with the process, despite a long line of customers and the store obviously being short staffed. The manager comes over and the employee starts explaining the situation, to which the manager snaps “Do NOT speak to the customers while I am trying to speak with the customers.” I can’t even put into words how much vitriol he packed into that sentence. This was a particularly ridiculous reaction considering the employee was doing his best to explain the situation and had not even interrupted his boss.

I understand Christmas time/holiday sales can be overwhelming. But it’s not just overwhelming for managers, it’s overwhelming for the employees, too. There’s never an excuse to speak to someone like that. Not exactly the “Christmas spirit” now, is it?

We ended up leaving and I just ate the $12 loss because I didn’t want him to have to call that same manager over again and potentially have him get yelled at another time. I’m absolutely flabbergasted that anyone could become a manager with such poor communication skills.

I’m sorry for the dude who works under that awful boss. I hope you’re able to find another job where people treat you with...

I came to buy a paper cutter and the lines were moving extremely slow even with two cashier's. But that is not the reason for the one star! The reason for the one-star is I needed to use their restroom and Not only was there toilet paper on the floor coming out of the restroom. When I walked in there was toilet paper on the floor big rolls of toilet paper the sinks were dirty there was no soap for the sinks the soap dispenser was broken and on the floor. In the Stalls both stalls toilets were extremely dirty with urine. In the handicap stall there was urine on the seats and it looked like feces on the wall. You can tell that both toilets have not been cleaned in a while, Both toilet paper dispensers were broken. I was extremely disgusted and this has been the worst bathroom I have ever set foot in besides a third world country. I turned around and left the building. If this bathroom has anything to say as to how this store is run I will probably never step foot in this location again. Can't imagine how employees are okay with having bathrooms like this. Even management! I chose not to even take pictures or post because it was...