Arby's — Restaurant in Fairbanks

Arby’s, they have the grease. It began with an idea, a concept agreed on by the council of friends… Arby’s for lunch. Driving to Arby’s was busy, traffic in the parking lot from the folk leaving the premises because of the creature behind the counter. It began, we arrived at our destination, the Arby’s. The cook smoking outside painted the picture of what was to come. So it happens, ordering my food and deciding which form of heartburn I would like for lunch, I chose the prime rib sandwich. Asking “which fries would you like… curly or straight” the cashier ran out of breath. A sign of the quality of the food is effecting their lungs. I get my food. The lady with claw fingers asked me how many sauces I would like, I said 3 sauces. I was given 4, a clear lack of dedication and motivation for the claw finger woman, almost stabbing my sauce with her un groomed fingernails. My experience was quite well, sat down and was seduced by the jazz music and fake fireplace in the room. Eating my sandwich became quite intimate and passionate. I felt as if Arby’s wanted me to really relax. But then BOOM, I was rudely interrupted by the cesspool of grease yelling someone’s name. “JIMMMMM, JIM YOUR ORDERS READY!”. I believe Jim didn’t want the food he ordered anymore, I believe in the 10 minutes he stood waiting while a meatball rolled around making his order, he realized he was scammed. Anyways, as I ate my meal one by one my friends had sat with theirs. That is when the complaints began. One friend didn’t get all 6 mozz sticks but instead 4. When ordering a certain amount of sticks of cheese, one would be wise to count the 2 numbers between 4 and 6. One friend was asked by the claw lady to say please for his ketchup, the velociraptor insisted that he beg for his condiments. He came to the table a lesser man, having to plead for sauce of tomato. Finally, one man got the tomatoes of non sauce on his sandwich. Specifically asking for none. How does this happen? Why do we continue to fail as a nation in times of need? When a man asks for no tomatoes, how come we as a society do not listen? That is the America we are in today. That is the reason we must change our Arby’s one by one, for it might start with tomatoes, but will surely end in devastation of human kind. This is...

I never write reviews and I wish this was a joke, But my husband went to Arby’s over by Walmart this evening. let me tell you how rude the customer service was from the get-go. my husband ordered me a beef and cheddar sandwich add mayo onion lettuce when when we got home to my surprise I’ve noticed there was no meat or cheese on the sandwich at all … I felt like I was being punked. So my husband and I decided to call and the manager was so rude and said we can come back in and pay for a new order but they would not be replacing our sandwich or giving us a refund after spending 56 dollars there. And hung up on us twice this completely unprofessional and Rude towards us asking for them to fix there mistake, I will never be eating at this arbys location again. So just Bewear before going to this location here in Fairbanks . HORRIBLE HORRIBLE HORRIBLE AND the owners will...

I have always not liked arby’s but I must say, pretty good food! I’m giving 5 stars because yes, the drive-thru is a long wait, and yes there’s not a lot of people working there but please keep this in mind and be kind. They are very very short staffed from the looks of it. Lots of reviews stating how customer service is rude and wait time is long. They’re pretty stretched thin. JR at the front counter did amazing despite being bombarded by a flood of people asking him questions left and right and running food and handling the register. If I had customers telling me all day about things I couldn’t control I’d get pretty upset myself and wouldn’t have that get up and go customer service attitude. Kindness goes a long way and they all deserve it. No one deserves the rudeness they experience, it’s appalling. Good job guys!!!...