Glacier Grind Coffee, LLC - Shoppers Forum Mall — Restaurant in Fairbanks

This has been my go-to coffee hut since 2019. I come to this location around 1-3 times a week (depending on how low my K-Cup supply is at home). This is the only place that I know of so far that serves 32oz Cold Brews that are standard to the menu.

My default is a 32oz Cold Brew, black. The grind tastes simple and straight-forward, with a medium roast taste. It gets me through my day, without any complaints. My girlfriend's default is a 24oz Hot White Chocolate Mocha, which she's never had complaints with either. Their specialty drinks are great as well, such as their redbull kickers, glacier waters, and lavender rains. The only shortcoming to their drinks so far are their smoothies; they can be very hit or miss, depending on who's working that day, and what ingredients they have at the hut during that time.

Their food options for breakfast and lunch are also spectacular. My default for breakfast here is a sandwich with an English muffin, which persistently tastes as amazing as the first time I've had it. For lunch, I highly recommend the Chipotle Chicken Wrap, but definitely ask them to go light on the onion and peppers (they cram the wrap with veggies, making it hard to eat at times). Their croissants are great too, but they've been on and off about having certain spreads, such as Nutella.

The staff there practically memorize your entire order, and I have yet to have them get anything wrong. There are points where they forget to hand me an item out the window, but it's clearly not intentional. They're very friendly, open to provide recommendations, and work in a hurry to get you your order.

Since it's a coffee hut, the only 2 things under atmosphere I can really judge is the presentation of the hut itself, and the line to get to the window. The hut looks well kept, and is very easily identifiable as a coffee hut. The car line between the hut and the mall is significantly more lenient than the line between the hut and the main road; there is practically space for no more than 5 or 6 vehicles.

Lastly, they do have a punch card system. If I recall correctly, 10 purchased drinks gets you up to $5 off of your next order (I will update this review if I was incorrect, and will check on this part). It's not lucrative on the customers end, but not on the company's end either. A fair...

Hattteeee hate to post this but I’m so disappointed and would love to talk to the owner about this issue. During school Year before summer we went to this coffee hut 5 days a week for smoothie bowls. But over summer, 10/12 times we went were…. But my last stop there was the most Disappointing to say the least. I know they add tips to the card, and charge you before you get your items.. but I was charged full price over 40 dollars for a few smoothie bowls added the tip on... Then- was told “we are restocking currently, and are out of xyz flavors” which were all in my smoothies so.. I always try to be as easy going and accommodating as possible.. I said do whatever you think will make it taste best given what you got. So I switched to bowls that had more of the items they had in stock (before they started anything) I waited a long time, then was told they made them wrong and were remaking them. I said ok and rolled window up and waited more. Then I was informed they were out of fresh fruit, and used the last few blueberries on one of our bowls so they would “load you up on other toppings” which they indeed did NOT do except the chia seeds which made it way worse some how. Then they still gave me the wrong bowls and awkwardly said sorry didn’t know if you wanted them remade or not…. So I took the bowls and was not rude or anything was just… pretty shocked. Until we tasted them…. They were absolutely awful. We used to spend 900+ a week on smoothie bowls and ate them literally every day after school with my boys while we talk about their day. Whatever I was served was not up to the quality we used expect from this coffee hut. But unfortunately it seems to be the new normal. The smoothie base tasted like water, it was barely full, no fruit on top, and skimpy toppings. They were busy as heck, just after middle/ high school had gotten out with multiple cars and kids standing in line, but charging full price then giving a product that is FAR below the standard, is pretty lame. Especially after asking for a tip before letting me know the situation. I’d love to talk to the owner / manager and hear plans to fix the issues that have been pretty consistent since...

I was so excited to find this place. Location is great and they have white coffee. The first few times I visited it was perfect. After yesterday's visit, it has been made clear that I need to find a new coffee shop. I am most disappointed in the lack of customer service or response to my concerns. I ordered lunch from there yesterday 11-4-21 around 2 pm. I had been awake since 4 am and this was my first meal. I was very hungry. I placed an order for a BLTA wrap, same thing I ordered previously. This time I was really confused. They handed me my food wrapped in tin foil and it was hot. I thought maybe they mixed my order up or didn't hear the driver. Nope. I bite into a hot tortilla filled with soggy bacon & warm wilted slimey lettuce colored by bits of tomato, and I never found avocado. I was taught to not waste food and I was hungry. I had 2 bites into this with the slimey lettuce sticking to my teeth and I couldn't handle it. It was incredibly gross and I had throw it away. I get that mistakes happen, especially with new people. Again, I am most disappointed in the lack of response or communication from Glacier...