Einstein Bros. Bagels — Restaurant in Fairfax

I ordered 2 bagels WITH SHMEAR, 1 breakfast sandwich, 2 caramel macchiatos WITH WHIPPED CREAM, and 1 cold brew shake WITH WHIPPED CREAM through DoorDash for my team at work. The order arrives, the bagels do not come with the shmear that we asked for, none of the drinks has any whipped cream or caramel drizzle as advertised in the menu photo AS WELL AS THE DESCRIPTION!! AND the Cold Brew Shake was supposed to be a blended drink, they gave us black coffee with ice in it instead. In addition, we also got something in our bag that we didn’t even order, it was an egg bite or something.

We knew that DoorDash would have nothing to do with that, and most likely wouldn’t issue a refund, so we decided to call the store instead. Nobody answered the phone, so I decided to just drive up there to get what we actually ordered, and take back the incorrect drink. I arrive, and I approach the counter and greet the younger girl with stars next to her name on her badge, she does not greet me back. I brush it off, and explain the issue to her and she looks at me confused. I asked her to remake the drink that was incorrect, and explained to her that it was supposed to be a Blended coffee drink, not just black coffee with ice. She looks at my DoorDash order, then looks at the receipt, then looks back at the DoorDash order, and then proceeds to say she can remake the macchiatos. I let her know that she didn’t have to do that, I only needed the blended coffee drink to be remade. She then walks off and starts making the drink without confirming with me. Again, I brush it off as I’m assuming she’s just overwhelmed from the client volume in the building, and may not have the ability to apologize or make small talk, I get it. She places the drink in front of me and says “here’s the drink” I look at it, and there’s no whipped cream. I asked her “isn’t this supposed to have whipped cream?” She says “Whipped cream and caramel is extra” immediately I’m thrown off because whipped cream is in the description of the drink as well as on the drink in the photo on the menu. I said “why is it extra if it’s listed as a part of the drink? That was the whole reason we even ordered the drinks because of the whipped cream” and she just shrugged her shoulders and said it’s an extra fee. I looked at her stunned for a second, and just said “okay, whatever thank you” and left. I wasn’t going to go back and forth about whipped cream, but the fact that they messed up our entire order, and already charge an arm and a leg for a “large” drink in a medium sized cup even before DoorDash’s taxes, you would think that adding the whipped cream for free wouldn’t be a problem, as a means to rectify their mistake. They didn’t, so we paid extra already for a drink that’s supposed to have whipped cream on it, and then would’ve had to pay ANOTHER FEE if we wanted the whipped cream that we already paid for!

I will not be returning to this location, and will not recommend anyone to go to that location either out of fear that poor business practices, price gouging and rather unfriendly cashiers will be the expected outcome. I’m sure it’s not the workers fault, and usually poor attitude from the workers is due to the environment that the franchisees and management team have created within their business. Serious business reflection is needed at...

I hardly EVER leave reviews and the only time i DO leave a review, is when someone goes above and beyond to exceed my expectations, or the service/product genuinely is horrible. As much as i would like to LOVE einstein bro's, i cannot. I work next door to the shop on pickett and almost EVERY single time i go in there (which is at a minimum, once a week for the past few months) they have NO BAGELS. Heck sometimes they dont even have regular PLAIN BAGELS. I always get an Everything bagel and of all the bagels offered by EB i would venture to say that the everything bagel is one of their top sellers. Being as it is incredibly common you would think they have them, they have had them ONE time in my last 10 visits. Today i went in, they had a whopping FOUR TYPES OF BAGELS, all of course off the wall stuff nobody wants with a bagel that contains a meat product (apple cinnamon etc). I have asked previously if Cinnamon Sugar bagels can be made on the spot if none are readily available and the answer i have received multiple times is yes. Today i also asked for a cinnamon sugar bagel and the spanish lady behind the counter seemed to not want to have anything to do with customers and rudely told me no, proceeding to rush me out of the way. This experience has left a bad taste in my mouth and overall this specific location SUCKS, SAVE YOURSELF THE HEADACHE AND WASTE OF TIME, GO...

Visited this location on a Saturday morning and the service overall was plain horrible. It had been over a year since I last came, but expected better experience given the brand. Unfortunately, there were some obvious changes with the ordering system and staff (not for the better). After waiting in line for about 15min--not bad given the time period--I placed an order for 3 breakfast bagels. Although, I hadn't checked the order after obtaining the receipt, the cashier should've verified the order as is customary. Upon receiving my breakfast, I noticed two of the three bagels were wrongly entered. The preparers frustratingly asked me to return to the cashier where there was still a long line of customers. I needed to get a credit which I explained to the cashier, but to no avail... she simply verbally directed the preparers to redo the order. Within a few minutes of receiving the correct bagels, I asked the cashier once again for the partial refund, but told me in a snarky manner "go ahead and enjoy your breakfast". I just gave up, because it was not worth the time it would've taken for $2 which I would've gladly tipped if the service merited it. Save yourself the grief, skip this place, and find another...