GameStop — Local services in Fairfax

Traded in a PS4 Pro, and I should have left as soon as the employee talked to me. 0 customer service skills and hospitality, and he clearly had an attitude problem.

I asked to walk around while he was doing the trade in, and then when I finished and stood by the register, he asked “are you done” pretty rudely.

I was asked to sign for the trade in before getting any of the details on how much to expect on it, and after signing I find out that I got hit with a 55 dollar refurbishing fee. I came back not even 10 minutes later to ask if I could get my console back and just got back a “no” with 0 indifference.

I traded an Xbox One X in about a month ago at the same location, and it was such a different experience with another employee. If you have a trade in, avoid the store.

Edit: Not even 5 minutes after I got home, the GM for the area called and let me know that he understands my issue and worked with me to get it resolved. I was able to go back into the store the same day and get my console back, and the employee explained why the refurbishment fee...

A fine establishment, reflecting a long and dying heritage of retail games stores. Gamestop maybe a corporate giant that represents that homogenization of these stores into a vast generic corporate tapestry that has probably lead to the decline of investment in local retail in the first place, but this one is different. Truly built into the community it services and supports, the provide a friendly hub of mercantile exchange that makes one long for the hay-day of gaming retail. It makes one remember what has been so sorely missed in this time of pervasive social alienation. Isaac is a stand-up employee, and a highly respectable member of any community which he would serve. He provided kind and thoughtful service when helping with a purchase of a Nintendo Switch, and his help was worth many more dollars than an online retail solution would have ever saved me.

Onwards and upwards, fairfax Gamestop. You are showcase of what our community has to offer, and a valued retailer in a struggling landscape. Do you all have...

If you like degradation or enjoy being talked down to and treated like your integrity is up for debate, then stop by here. I came in simply make a fun purchase, and instead I got accused, interrogated, and belittled by Mohamed (employee ID 723988).

He first asked if I was grading cards with the company, PSA. I politely said no. A minute later, as I’m just trying to buy card protectors, he smirks and questions, “So you’re getting these card protectors… and not grading with PSA? Are you sure…?”

At that point, I felt pressured to justify my purchase. This is not what any customer should ever feel forced to do. Instead of providing customer service, Mohamed made it clear he was more interested in pushing commission-based services than respecting the customer in front of him.

I walked in to make a fun purchase but walked out feeling like I’d been put on trial. This isn’t just bad service, it’s disrespect and it reflects terribly on GameStop...