Dunkin' — Restaurant in Fairfield

The cashier, Maya, took my order wrong. She not only added an extra pumpkin medium cold brew coffee to my order, she also added an extra order of hashbrowns. And obviously I was charged.

When i clarified with her after getting the order, I was confused and brought up the issue with her. I said I told her that I order THREE coffees; two cold brews and one pumpkin spice latte. And I explained it carefully so that its easy for her to put in. I repeatedly myself multiple times.

To which she said “NO thats not what you said.” And then she said “do you want us to take the coffee back? Because we don’t do refunds.” To which i said, “can I get some points maybe or some way to get the money back?” Because it was around $7-8 more than the order I had placed.

To which she said “No, I don’t know FIGURE IT OUT”. She said that to me, and the barista/cashier who was left their standing. Then she left and went to the back somewhere.

I, then asked for her name, to which i was pointedly told that her name was on the receipt. This is unacceptable behavior. She told me I lied flat out, for no reason. No deescalation or nothing. I will be posting this review onto other platforms and will take this issue up with corporate.

It didn’t just cost me $7-8, it humiliated me as well. It’s not acceptable in this day and age to be this rude to a paying...

Extremely understaffed, unorganized location resulting in being unclean also.

I understand it should not be difficult to manage selling coffee and premade donuts but for a Sunday evening the line had a very long wait so another staff member is a must in my opinion. They ran out of several basic items. There is only one person working (it's 9pm) so you order, it gets made and then repeat with the next customer.

This service station has three other food vendors and all of those have at least a staff of three. This place is very busy and at night coffee is a must so I assume it will only get busier.

Really sad for an established franchise like...

Last night at 10:15pm I stopped by this dd to get a coffee on my way back to nyc. When I walked up to the counter, lady gave a look like she was closing the register or something. I was a bit confused and asked her “you are open right!” No answer to that, but she did ask me what I wanted to order with maddd ATTITUDE! Charged me, didn’t even give me my receipt or asked if I wanted it. Seemed and sounded like she didn’t wanna be there. She disappeared to the back for few when other customers came and waited to order and while I was waiting for my order. POOR SERVICE! RUDE!...