Dunkin' — Restaurant in Fairfield

This is what I get for cheating on my regular Dunkin spot. I wanted to treat myself and get something to go for my hour commute to work and since this was the one on the way to the Merritt, I went. Boy do I regret it. I ordered A matcha with hash browns and I immediately knew something was wrong. For starters, my maths was bubbly at the top. Since I get a matcha every Friday, I knew it didn’t look right but I gave it the benefit of the doubt. Now when I tasted it , that is when I realized I was practically scammed. Not only did it not taste good but it seems as if they used water to make it instead of the oat milk I asked for. Then I pressed on and decided to eat the hashbrowns … and I all I can say is… way to beat a girl when she’s already down. The hash browns tasted terrible and I still can’t pinpoint what that horrid taste was. Now back to the matcha, for the first time ever, I did not finish it and threw it away. Save yourself the disappointment and go to another Dunkin. I believe there is one...

This could have been a 5 star review but customer service was lacking overall. I had to practically beg and plead to get my Dunkin’ Refresher for $3. My coupons were scanned but my member ID wasn’t and I was charged full price for the refresher. The cashier tried to tell me I couldn’t return and repurchase, which was untrue. He eventually obliged and I received back the difference. Speaking of which, if I scan a coupon, my member ID should automatically be applied and vice versa to prevent this issue (similar to a rewards card). Store was newly renovated, donuts fully stocked, and no line. Best croissant I’ve ever had at any Dunkin’ location (but my hash browns were undercooked). The female workers didn’t smile, greet or interact with me but the male cashier was friendly (besides that little mishap). My overall experience went fairly well but they need customer service...

Service and I love when they had the combo meals but they change the combo menu into buy one coffee,sandwiches, special drinks separate and one dounut separate as well.What happen to the good old fashion breaks of breakfast,lunch or dinner didn't the dounut man teach them anything about a customer and what is a great deal no matter how much money is lost and making the sandwiches,donuts, coffee's and special drinks smaller so have to buy more is noway to do business it the only way to go section 8 into another country and leave the U.S.A behind and hungry.All the company's of the fast food chains are owned by the same people or family members competition against who's going to sell more and who's better then themselves.Just eat hearty and go with a meal that's a bargain not a hole in your pockets all fast...