New China Wok — Restaurant in Fairfield

AVOID THIS PLACE AT ALL COSTS‼️

I went to this restaurant yesterday and ordered boneless spare ribs and pork fried rice — and it was by far the worst experience I’ve ever had. The food was clearly old, dry, and tasted like it had been sitting for days. When I went back to explain that the food was unacceptable and requested a refund, the cashier kept asking what I did like about it instead of acknowledging the issue. I told her none of it — the food was spoiled and unsafe to serve.

She initially refused to issue a refund, claiming she didn’t have the receipt with the last four digits of my card. I even showed proof of my purchase on my card statement, and she still tried to avoid taking accountability. After going back and forth about my card info, she finally gave me my refund back in cash because I wouldn’t let it go.

I’ll be reporting this establishment to the Town of Fairfield Department of Health, as this isn’t just poor customer service — it’s a health concern. After reading other reviews, I realized I’m not the only one who has been served old food here. Their responses to complaints are defensive and make no sense.

There are trash cans on the side of this business — that’s exactly where this entire operation belongs. I wish I could give a rate of -0 stars. Until this place is properly inspected or shut down, I strongly advise everyone to...

This is a Fairfield Hidden GEM. Tucked in a corner of a shopping PLAZA, they have not 1 child behind the counter doing home work but 2. And if you know like I know, in the hood, if there wasn't Chinese kid behind the counter taking my money, the food was trash. The stereotypical association of pattern recognition has not failed me so far. I'm on a quest to find all these hidden gems of Chinese take out who have the best vegetarian options, this place is definitly TOP Tier. Lol. I'm 100% Asian but only about 1/4 Chinese, so I'd say I'm a pretty reputable judge. If there vegetarian options are good, the other food will probably be even better, but I wouldn't be able to tell either way. Go try it and see...

What happened guys? I used to be a regular customer and suddenly something was up with the food. The Chicken Broccoli tasted spoiled and sour. I thought it was just an off day but when I ordered again, same thing! You guys had the best orange chicken in town but I started to question the quality of the food and from there have decided to not come back. I hope you guys get it together because I really miss doing business! You...