Panera Bread — Restaurant in Fairfield

Requested that a table and bench that were covered in crumbs and greasy smears and handprints be wiped down for my family. The employee came and wiped the table only and then took off to wipe the drink station, completely ignoring the bench which was dirtier than the table had been. She didn't even take the opportunity to wipe the table next to us which was much worse than ours, she seemed distant and bothered by our request. For the rest of our dining experience, we didn't see a single employee cleaning tables or anything in the dining area. Our soups were cold and under-filled, my Frontega Chicken panini was room temperature and the mozzarella slice was still a solid block and completely unmelted. The option to sub other bread types for sides was missing from the touchscreen ordering tablets, and the baguettes we ended up with were so tough and chewy that they hurt our teeth. I understand many places are currently understaffed and suffering from supply chain issues, and in light of that I don't mind waiting longer for my food. But while a longer wait may be justified, cold/undercooked food and inattentive...

Mother’s day brunch and we ordered a large amount of food to be delivered I even took into account they would be busy and ordered ahead of time since this location runs out of stuff OFTEN! Food shows up after buying a bagel bunch with NO cream cheese! I call and talk to Thomas “the manager” who tells me he can’t bring the cream cheese to me but will give me 2 tubs of cream cheese the next time I come in??? I tell him when I order I get the bagel bunch so can I just get the dollar amount for the 2 cream cheese since they can’t deliver and I don’t randomly need 2 tubs of cream cheese! He tells me NO! Great help, great customer service for our mother’s day brunch! Not sure if these are independently owned but will definitely go out of my way to use a different one (blue ash or west chester) who have much better customer service and always have what i’m looking for! Sad when just getting the food is difficult but then the customer service is horrible to boot!!!! Very poor business / management decision over 2 tubs of cream cheese a cost of $6.00. Very disappointing for myself and the other 20 mothers...

Not worth the time, whatsoever.

I ordered online for rapid pickup. I received confirmation at 12:19pm that my order was ready and to go inside. I arrived inside at 12:23pm, but my food was not on the pickup rack.

I waited 20 minutes before asking staff about my order. In this time, multiplr orders went out for dine in, carryout, and drive thru. The employee stated there was a delay in the online system, and my food was in line to be made. After an additional 20 minutes, I went to the counter to cancel my order. The employee standing behind the counter said the counter was no longer open, and I needed to order at the kiosk. I told her I just needed to cancel my order, and she walked to the back.

All of the sudden, my food was now ready, but their story had changed. Apparently someone else had picked up my order, and they offered me cookies for compensation.

I spent my entire lunch waiting in the restaurant for an order, was given multiple different stories, and left frustrated. I will not be returning to this restaurant, and I recommend you...