Performance Toyota — Local services in Fairfield

DON’T BUY A USED CAR HERE!!!

I have received very poor service at this dealer. I originally found a used car at this dealer online for a very reasonable price and I drove 100 miles to go see it and this process took two days because they don't take personal checks. I came back and waited for 30 minutes on the sales rep (Gary) whom I had an appointment and who told me he would be working that day. Keep in mind when we walked in we asked to see him and he was “paged” no one seemed to care to tell us that he wasn’t working that day. Eventually another employee asked us if we had been helped and she told us that he was not working that day and proceeded to help us.

Before we left we inquired about the tire which we had noted to have low air pressure when we test drove the car, we were assured it had been resolved. We drove off happy that all was resolved and after turning the corner the low tire pressure light came on. We turned around and they checked and filled the tires with air and we were assured the tires were good to go. The next day I check the car tire pressures and the tire had lost 7 lbs of air over night. I took it to a local place to have the tire checked and it had a screw in the tire, I had the tire repaired (on my dime within 24 hrs of buying the car) and that is now good to go. I went to start the car and it turned over but would not start and then the car turned on just fine when jumped. I now went and got a new battery (on my dime within 24 hrs of buying the car). I then called the dealer to ask if any of this was covered in the 3-month/ 3K mi warranty that the used car had, no one I spoke to at either sales or service knew this answer, so I have left a message with the assistant service dept manager who has yet to reply.

I think that the service department should have looked at the tire prior to the car’s departure since it had been noted to the sales rep and the service department that it had a low tire. The battery I think should have been and probably was checked when they received the car so the dealer should have known it was in poor condition. I think that selling a car with a bad battery in the middle of winter is a horrible thing to do.

I do understand however that the car is sold “as is” but it has a 3 mo/ 3K mi warranty from Performance Toyota which I can not find anywhere as to what it covers exactly. What truly bothers me is that this all happened the next day within 24 hrs and the screw was in the tire prior to my departure from the dealer because otherwise that tire wouldn’t have needed air before I left.

I would recommend not buying a used car here. I was under the impression that this was a reputable dealer, I now question this. I will not trust them with my business again.

They most certainly did not put a smile on my face.

Update: I spoke with the service center assistant manager and they did not know what was/ was not covered with the "warranty" that the car was supposed to have from Performance Toyota, my salesman (Gary) was also not helpful in this process. I figured I'd take the loss and save my time from trying to figure how their "warranty" works Also the "response from owner" is bogus. I sent an email and it has never been responded to. Just more disappointment with this dealer but at this point seems to be expected.

Update #2: Now, 8 months after I bought the car I heard a noise and investigated. The noise was a scrapping/ rattle that I noticed happened while the car was in motion at low speed. Turned out there was an extra lug bolt riding around in my right rear brake drum. I am very thankful that it did not cause a braking failure or even cause damage to the shoes/drum. I know that the techs at performance toyota replaced the wheel bearing for that wheel prior to me even seeing the car. With this car the drum must be removed but the lugs do not need removal as new ones come with the new hub asymbly (have to replace assymbly not only replace bearing). All five fo the lug bolts were on the car so clearly this lug was left by the service department of...

If I could give zero stars, I would. In September of 2023, I moved to Fairfield from Florida. The day after I arrived, I went to this dealership first thing in the morning to purchase an extended warranty on my car. It was around 98,000 miles and I wanted extra protection just in case anything happened. I was greeted and went into an office with someone who worked there (forgot his name). We set up the extended warranty along with the payment plan and I left feel assured that if anything happened to my car, it would be handled. Worst mistake of my life. Life changed and I ended up back in Florida. I start to hear weird noises from my car, along with my AC randomly not working, so I call the dealership to talk to someone about getting my car looked at. Due to me being in Florida, the circumstances would be different. The first time I called, they said I needed to talk to someone from finance. I get sent to finance and no one answers. I'm directed to a voicemail box that is completely full and then sent back to the receptionist. I ask her to send me to someone else in finance and again I'm met with a voicemail. Not a big deal, I'll call first thing in the morning. Same thing happened. This pattern happened for 2 weeks with no working AC living in Florida🤗 Now,slightly annoyed, I call asking for a sales manager. I'm asked why I need to speak to them, which in my opinion is crazy, and after telling the reason I'm told that they can't do anything about it and that someone from finance has to do it. Frustrated, I said "well if someone from finance would answer the phone or empty their voicemail, I wouldn't be asking to speak to a sales manager". Receptionist tells me that the sales manager will call me back. He calls me back saying unfortunately he can't help me and someone from finance does have to handle it but he will personally make sure they reach out. I said thank you and In 20 minutes I'm on the phone with someone from finance. I explain to them the situation and ask them what do I need to do to get my car looked at. They tell me I have to call the extended warranty company and they would point me in the direction. They sent me a copy of my contract, I said thank you and went along with my day. I thought that would be the end of it and the problem would be solved. lol, no. The problem wasn't solved. On the phone with the extended warranty company, I'm told that the dealership is responsible for telling me a sister location to go to. I call the dealership back and ask to speak to the GM of the dealership, I'm told that she would leave them my name and phone number and they would get back to me. This was 3 days ago. This process has gone over the span of almost 3 weeks. I've had 3 weeks of no AC and 3 weeks of driving with a potential issue. All i need is instructions of a sister location for me to go to and they seem to not be able to do that. Thank you for giving me the run around for weeks instead of helping me solve my problem. 🤗

Update: they respond to the review saying I have the wrong location, but I have an email here stating otherwise. Again, I've tried to contact you about locating where I can have my car serviced and no one has reached out. I personally found a Toyota dealership in Florida that would honor my warranty and had the issue resolved. Next time, make sure you actually check before you...

Hello, I am still waiting on a manager to contact me regarding my experience. On March 8,2025, I was charged for a tune up, and I did not need a tune up because I had a tune up less than a year ago at the Toyota dealership on colerain and I have the paper work to prove it. Fairfield Toyota recommended that I replace four coils to address the misfires in the engines, which I agreed to however the work was not performed correctly. In the inspection video, the technician Brad Stated “ he wedged one of the coils in because “ the front bolt holder was stripped”. Which was not true. I had my vehicle inspected by two other dealerships and no one mentioned anything about the “ bolt holder being stripped”. If the bolt holder was stripped, why didn’t the technician notify me prior to beginning the work? To notify me that there is a possibility that the coils wouldn’t hold? The technician also stated that the “ vehicle is working for now” “ i don’t know how much longer this vehicle is going to last”.

I inquired about a spare key so that my husband could have a spare and I was quoted “ $441.00 for one key and I declined. Randall intentionally broke our car key fob. When we picked our vehicle up from the dealership I asked why our key had tape wrapped around it and it wasn’t that way when we dropped our vehicle off. Randal stated “ well you asked about buying another key” I replied yes so my husband could have a spare the key wasn’t broken when we dropped our vehicle off. Randall replied “ the key was already that way” which is not true! ( please review the cameras at the dealership from when the vehicle was dropped off). If the key fob was broken wouldn’t the dealership had notified us? ( please see cameras at 10:45am- 11:30am)

While at the dealership I asked to speak with a manager, Randall stated “ Melissa is the manager on duty right now and she’s with a customer” I told Randal I was willing to wait to speak with her. After waiting ten minutes and watching Melissa sit behind her computer screen with no customer present. Melissa never got up from the desk even though there wasn’t anymore customers present, Melissa never even acknowledged me and my husband. I then asked who was the General manager and Randal replied “ James” I can give him your phone number “.. I am in the process of seeking counsel. I need to be reimbursed for the “ rigged / wedged job that I was done on our vehicle , reimbursed for our car key that was intentionally sabotaged to force us to spend more money with the dealership and have to buy another one. I also need to be reimbursed for the tune up job that we were forced to pay for when a tune of was not necessary. I am still waiting to hear from “ James”. It has been four days and I yet to be contacted. It is very disheartening to experience someone blatantly taking advantage of me and my hard earned money. After I seek counsel I will contact John materese “ don’t waste your money” with channel 9 news to expose this dealership for fraud. Randal, Melissa and Brad need to be held accountable for this unprofessionalism,...