Keva Jewelers — Local services in Fairfield

I'll give credit where credit is due, & kindness truly goes a long way. BUT... Ok short version: Had hubby bring in wedding set for adjustment (loose stone/prongs). I was sure it prob be sent out. Within minutes it was "adjusted" & I'm grateful! No fear of losing a carat Marquis & had it back instantly. BUT... Since then it still needs fixed! Now my diamond is sunken in under 1 prong & it's Offset. I've been nervous for 2-3 months I'd still lose it. 18 Yrs of staring at it, I know when it's not right. He (whomever quick fixed it) told hubby it was originally done beautifully & he didn't want to mess w/ it much. So on One hand Thank you for securing my beloved diamond, & free of charge. But on the other, well now what? I don't want to make another trip & be unhappy again. Also now need a small round diamond secured in the channel setting. This beauty has taken so many hits over the years on sinks, washer dryer, doors etc. No matter how careful I am, Due to the 6 prong being high, it snags easily. I really don't want to send it out to a large company, but I do need peace of mind that it'll be done right. To have taken time to sit down & re-adjust all the above, so one day my girls will have this Same piece for...

I did some online searches for Jewelry repair in the Hamilton Fairfield Area. There were several listed, but when I called they all sent the items out to be repaired. The only one I called that did the repairs on premises was Keva Jewelers. I took in two rings that needed work. Both had diamonds missing and one ring was bent and cracked. The quote to have both rings repaired was very reasonable and Mr. Barger the gentleman giving me the quote was also the one doing the repairs. I was called less than a week later to come and get the rings. I was astonished when I inspected the rings. The replaced stones matched perfectly. Both rings were straightened and the repaired crack in the one ring was undetectable. The rings looked brand new. I should note that Mr. Barger put a rush on completing the work for me so that I could present the rings to my wife on her Birthday. I give a big thank you to Keva Jewelers for the professional work and the kind, friendly and reasonably price service I received. You seldom find a business today that has that to offer its customers. Mr. Barger has this big friendly German Shepard named August behind the counter that will greet you when you arrive....

They quoted a really good price and I'll report back on the quality of service when we get the ring back but really surprised by the customer service my mother received from their staff after reading all of the good reviews. She brought in my great grandmothers waterfall cluster diamond ring to have a stone replaced and just generally fixed up so I could use it as an engagement ring. Mind you, the ring is from the 1940-50s so we are aware that it isn't a super valuable ring but it is very sentimental. While they were mostly nice, both the owner and the young girl with him kind of acted as though it wasn't worth fixing up. The young girl even told my mother that people don't use waterfall clusters as engagement rings -- as if there are rules to engagement rings... My mother told me she felt kind of disconcerted by the exchange but she is still going to have it fixed up here, so I will update the review when we get the ring back. I feel bad that I sent my mother in to have a ring that I really love (regardless of value) fixed up and she was left feeling sort of demeaned by the...