Ventanas Restaurant — Restaurant in Fajardo

This place was legit! There's a lot of attention to detail and it shows. We had one of the first reservations of the night right after open and when we walked in I noticed the staff meticulously checking everything on the tables and making sure things were perfect. When a restaurant cares about the little things, it's gonna translate into everything that comes out of the kitchen. They brought my 5 year old his chocolate milk in a wine glass with the edges drizzled with chocolate syrup, such a nice and cool thing they didn't have to do but they care about your experience. The food was incredible, each dish we had was paired perfectly with their sides. Our server, Irving, was so helpful with recommendations and knew every detail of each dish. We started with the cubanito sliders and these things were awesome, the pork was juicy and tender and packed with flavor, the buns seemed freshly baked. We also got the Gouda Croquette's, little fried balls of gourmet Mac and cheese basically, topped with sweet little pieces of guava shells, really awesome balance of salty and sweet. For the entree my wife and I shared the Lecho Asao, roasted pork shank with pigeon pea rice and sweet plantains. The pork was unreal, and the rice was almost the star of the plate with how much flavor it had. Again, just a lot of attention to detail at this place, look forward to going again next...

This is a casual restaurant in the El conquistador resort. In the mornings they serve breakfast here. In the evening it is a Puerto Rican restaurant.

They just changed this restaurant's name to Ventana's. It is a beautiful restaurant newly constructed but service the evening that we dined in this restaurant was a disaster. The appetizers and the meal did not come for a good hour. There was no manager in the kitchen and just some cooks not really plating things correctly. Food came out finally after 1 hour practically tepid. Food was just okay and did not taste that great. We got the manposteao which came with two shrimps on top and the shrimps were dry and overcooked. The rice mixed with beans were just okay. Nothing spectacular. The dried fried pork came out pretty dry tasting no flavor. The churrasco steak was not that great at all. We assume this was a bad incident we will have to try this restaurant again at our next visit because the year before it was really good and we were looking forward to coming back to have...

Tuve la oportunidad de visitar este lugar, en horas de la mañana, fuí recibido por una joven muy atenta, me ubicaron en una mesa y un empleado tomo la orden ( buttermilk pancakes & hot chocolate) el lugar estaba a menos de media capacidad y se calculaba una buena cantidad de meseros, al llegar la orden se notaba una buena presentacion, pero... El guineo que coronaba el plato estaba mas allá del llamado "punto de mime" respire hondo y lo coloque al lado, en el primer bocado sentí un sabor amargo, bandera roja, entiendo que el buttermilk pancake es esponjoso, suave, al ver que ocurría era que el último pancake estaba quemado, nada, espero a que mesero pasara para indicarle lo que ocurría, pacientemente esperé, pero no volvió que entiendo por cortesía deberia hacerlo, al pasar la joven que me recibió le indique lo que sucedía y le mostré el estado del guineo y el pancake inmediatamente la joven se ofreció a cambiar el plato disculpandose, al llevarse el plato, de la nada (esto me causo gracia, era una escena de una película de humor) aparece el mesero con la cuenta, la recibí y la deje en la mesa porque según apareció desapareció, Casper no tiene tanto talento, inclusive Mun-Ra de los Thundercats era mas lento! Llego mi orden, esta vez el pancake estaba en excelente estado aunque un poco seco, el guineo seguía igual a "punto de mime", me resigné y comí, lo que salvo esa experiencia fué la joven amable, que mostró profesionalismo, empatía y compasion, al salir pregunte como se llamaba, Krystal gracias por tu compromiso con el buen servicio tienes vocación, te felicito por dar la milla extra. Krystal marcas la diferencia, las 5 ESTRELLAS son para tí,...