KFC — Restaurant in Fallon

Went here a few times in the 10 months I've lived in Fallon. Always been ok, always have a long wait usually being told to pull around. Yesterday was the last time I will visit.

I ordered a #4 which is a 3 piece chicken strip, has been for years, the girl confirmed my order stating it correctly before telling me the total. I paid, she told me to pull up and wait. I looked at my receipt and saw she rang the 4 piece meal. I then realized she did not ask what sauce I wanted. When the next girl brought my food out I informed her it was not what I ordered, I did not want the 4 peice because I would not eat it, and what sauce I would like. She got flustered and said she would take it back and correct it. I pulled to the front and waited. She came back and said, "they put in another piece of chicken as a sorry so here's your order". I again said to her, no thank you I will not eat it. I then pointed out that the meal I was charged for was more expensive then what I orderd and I went inside with her she stated the manager was not there just the lead.

When she called for the lead saying, "the customer is at the counter", I heard the lead agitated say she would be there in a minute. When the lead came around the corner she said with absolutely discussed and attitude, "whats the problem"? I told her, that was not what I ordered and the meal was more than what I should be paying. Her responce was, "we gave you an extra piece why cant you just take it"?. I told her I was not interested in an extra piece as I only odered 3 in the first place and pointed out that the piece wasn't actually extra because I was charged for it. I asked for a refund and to have the correct meal made and paid for. She was shaking her head and banging on the register while processing my refund. At this point I said just refund me and I will go someplace else. Her responce was, "so now you don't even want it"? I said no because you pissed me off and I don't want to eat here now, and the meal is 2 dollars more than the one I ordered, I only weight 110lbs I can not physically eat all that food and I am not paying for something I'm not going to eat. She said, "well you have and attitude". I reminded her I did not have an attitude until after she was incredibly rude to me. She retaliated with, "so now we have to throw it away a second time". I said that's not my problem, you are the ones that made the mistake. In an attempt to make me feel stupid she claimed, " we all heard you order you ordered a number 4", I said yes, a number 4 which is a 3 piece, look at the menu. She refused to do so. She then made a final attempt to make me wrong as I was leaving saying, " she even repeated the order back to you". To which I reminded her, "yes she did, she repeated it back to me correctly and still rang it up wrong".

Never ever ever in MY LIFE have I been treated this way. All she had to do was refund my money and ring in the correct meal, accepting they made a mistake (which we all do) and move on but instead this "lead" chose to treat me like I was below her and an inconvenience on her job. This place needs to be cleaned out and they need to start over. Unbelievable way to treat a person in general let alone a customer and in such a small town. Never again.

I apologize to anyone in the lobby that had to witness this for my behavior and being brought to that level by...

Went yesterday just after 4pm, horrible customer service. I ordered my meal for dine in, the kid just set it on the counter without a tray I asked if I could get a tray and he looked at me like he didn't know what I was talking about. He said a tray? I said yes the tray you put people food on when they dine in, then he said oh ok let me get one so he went to the back and brought one up then he looked at it and said oh this one is all wet so he went back to get another one. He didn't give me a cup for my drink but he walked off to do something else so I asked a girl that has long dark hair and glasses and is kinda tall. When I asked her for a cup for my drink she said a cup? I said yeah the paper cup so she asked another person where are the paper cups. I pointed them out to her and she said oh these? I said yes I want the size that comes with the meal. I think your employee needs more training before you let them out on the floor or at least make sure they know what things are. Get some good employees and maybe I will...

Ordered and paid for white meat, breasts and wing, but got dark meat, thighs and drumstick, which was SO greasy and tasted weird because we hate dark meat and never eat it. Also the Passionfruit Starry had no ice, almost no fruit syrup, and no Starry syrup. Didn’t taste palatable, threw it away. The biscuits were undercooked too and were mushy. The only thing we finished was the cole slaw. That was a really expensive cole slaw dinner. Very disappointed and feel ripped off. The lady who took the order had an accent and repeated it back at the drive-thru, so whoever puts the food in the box and pours drinks made...