First Watch — Restaurant in Farragut

I want to start off by saying our waiter Nicholas was incredible. Shoutout Nicholas! Thank you for being one of the kindest and most attentive waiters we have ever had.

I will start off with the food. We frequent First Watch and always order the same thing. My usual (over-medium skillet hash) came very undercooked this time, the clear part of the egg was running everywhere, and it made the other parts of my food unable to be eaten. Nicholas immediately helped and got us a completely new one. Unfortunately, since I had eaten some of the undercooked food, I felt queasy and nauseous. I still feel that way and it has been hours. Another table next to us had the same issue and were waiting on the kitchen to remake theirs. This is not an issue with wait staff of course, but the cooks.

Next, I want to talk about the other service/staff at this location. 35 minutes prior to arriving to the restaurant, we had already used the app to put ourselves on the list. We checked in with the host, then she helped others behind us. After standing around for a while, we then asked the available cashier if we could go sit in our car to wait. The young lady cashier who we directed our question toward was very unhelpful. She did not answer our question at all and seemed confused ??? She seemed very out of it and not present at all. She acted as if our question was bothering her (meanwhile she was just standing there doing nothing and helping nobody).

Later, when we were done eating and my partner was paying, I set my food and items momentarily down at the edge of the completely empty bar to organize my things to leave (there was not another place to do it as it was busy). The bartender was not nice as she told me that it was for customers wanting food and drink. I showed her my Togo box and she realized that I was a customer and had already eaten. She did not apologize and just walked away. Even if I was not supposed to place my items there, why be mean about it?

This restaurant and its service (except Nicholas) and food left us with a nasty, bitter taste in our mouths. Literally. This location needs MAJOR work on its management and customer service. We left feeling sick from our food and sick from the way staff treated us. Do better First Watch Turkey...

First Watch was awesome! I retired from the Navy, so I appreciate the nautical background of the name. My Daughters took me there for Father's Day so it made it even more special. I ordered the Chickichanga and it was A-M-A-Z-I-N-G! I loved the chicken and the flavor of the chorizo was spectacular. The right amount of tomatoes, onions, avocado, cheese, and the sauce....wow! I put a little Cholula hot sauce to add just a little kick, and I was in heaven. It came with potatoes cooked with onions and they were crispy on the outside and soft in the center, just like I like. Garnished with some fresh fruit to complete the meal. At first I was apprehensive about the price, but the great food and even better service was well worth it.

My one daughter got the French toast, and that was pretty killer too. With fresh fruit and a little bit of syrup, she was very pleased. The other daughter got the Berry Aqcai bowl, and what it lacked in portion size, it made up for in flavor. And the toast....I think they get the bread from the "Pearly Gates" because it was a little slice of heaven and the almond butter was just icing on the cake.

We got there a little after 9 on a Sunday (Father's Day) and they were busy but not all the tables were filled. By the time we left, about an hour later, the tables were almost all filled and they were really busy. A lot if families, some young, some older, but not too noisy where you couldn't have a conversation.

All and all it was deliciously awesome and we will definitely...

I’ve been to this first watch location before no problems but after today I will never go again. My friend and I tried ordering online and we come in and are immediately treated like we were rushing the hostess. My friend and I were in no rush whatsoever so we waited and they said that the card we put declined (it was our mistake we put in the wrong number), but we received no email saying this and the hostess was very rude about it. We asked if we could dine in instead of waiting for another order and they made it seem like we were inconveniencing them, although other people were being seating at the same time as us no problem. Our waiter took our order and then proceeded to put our food on the table as if we were dogs waiting for dinner. When the waiter came back she just put two receipts on the table, didn’t even ask if we were together or separate (and we were paying together). I did not tip and I feel bad despite being treated like this. Like if we were such an inconvenience they should’ve just said we’re not taking anymore patrons at this time instead of treating us like this. To make matters worst, the people that sat next to us tried to touch my friends hair???? She was acting like she was the first Black person she’s ever seen 🙄 If you’re yt you might get decent service if you’re Black think twice...