came in on a Saturday around 5 o'clock on my lunch break I live across town and don't get off until 10 o'clock when I got to work to eat my food to eat I seen a black and gray hair in my food i threw it away and I called spoke to a cashier she said she will refund me or give me another order all I had to do was bring my receipt . I kindly told her I would like my money back The next day I came to get my funds and they told me no refund or no food because I did not bring the food physically with me I was not advised to bring the food by the cashier so the owner rudely told me that he's not giving me anything without seeing the hair in the food. I explained to the owner I was not advised to bring the food physically with me and he said well I can't give you anything . VERY VERY UNPROFESSIONAL AND RUDE ! I would never advise anyone to go to...
Read moreWent to this establishment 10 mins ago to pickup a call-in order. I checked the bag because I ordered hibachi chicken and shrimp double veggies no rice. I tasted the chicken and it was teriyaki. I addressed the young man working and said I didn't want teriyaki. He proceeded to tell me that "by default we give everyone teriyaki ". I asked for hibachi. He says "ok, we can get you hibachi chicken". He proceeds to start putting the food out of my container back into their chicken pot, I say " hey hey!! I ate out of there!! That's how I knew it was teriyaki ". His response was "we have to save our resources" and he put that food back in their food bar. I was completely disgusted by this. This has always been my go to but after today I WILL NEVER PATRONIZE THIS...
Read moreFood was not fresh and when asked for a refund they wouldn’t do it because no manager was there. Then I proceeded to ask for remakes of my order but still would not do it. The young lady that took my order was rude and had an attitude when I was asking about a refund. When the manager Tony came in he was EXTREMELY rude and put his finger in my face. Then gave me the wrong number for corporate when I asked, when I told him I threw up after eating 1 piece of shrimp he proceeded to say “ how is that my problem “ . Also the bathroom was filthy with no napkins in there, tables weren’t clean, bug flying around it was just not a pleasant experience and I will not ever be coming back to this restaurant just because of...
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