Chick-fil-A — Restaurant in Fayetteville

I visited Chick-Fila on Skibo Road today to grab my usual meal: a chicken club with coby jack cheese. I gave the young lady in the drive thru my order and my food was brought to me about 7 minutes later. Upon checking my bag, I noticed several things that were requested, were not there. I informed another young lady in the drive through, and she promptly brought the items to me (ketchup, bbq sauce & mayo). I waited in line another 7 or 8 minutes, stuck, because there is no way out unless the people in front of you clear the lane. I decided to check and make sure my sandwich was fresh because the last time I ordered this very same meal from the same restaurant on Skibo Road, my wheat bread was stale. While checking my sandwich, I noticed that it was not a club sandwich but a plain ole chicken sandwich. I notified the young woman at the window, and I overheard her manager, Ethan Hess, say “she” (as in me) would need to pay for the additional charges for the bacon and cheese. In most cases, I would not have an problem if this issue was an oversight on my behalf. I explained to the young lady that I don’t think that is very good customer service since this was not a mistake made by me. I also explained that this is an inconvenience for me, and I have already been sitting in this line for 15 minutes. She basically said, “wellll, my manager above me, Ethan Hess, said I couldn’t do it”. I decided to go inside and sort things out because I didn’t think it was very good customer service that they were telling me I needed to fix a mistake they made. Another manager, Jonathan Mcneill, greeted me and basically told me the same thing. I proceeded to explain again, where is the customer service? He replied, “we can only give you what you pay for (snobby voice)”. My time and inconvenience isn’t worth you all to correct an issue that your employee made?!! He repeated, “sorry we only can give you what you pay for”. I explained to him that it’s the principle. My time is with more than $2.00! I would have gladly paid any price that young lady told me with no issue. Why as a so called valued customer should I be inconvenienced and then told that I have to pay for that inconvenience. Seriously!! I can’t even get an apology?! Final resolution: I asked for a refund, received my refund, collected names, and here I am writing a review instead of eating my chicken club sandwich and fries. Not to mention, you guys lost $10.75 over $2.00 that was not rang up by your employee, and you lost a LOYAL customer! I never thought I would have to write about our beloved Chick-fila in this manner. It’s very ironic that the Owner Operator, Cody Hopper’s, mission is “It's my full-time job-and really my passion-to make sure your visit is always a great one.” I have to say, Cody this was the worst customer service I ever received at a fast food restaurant, and that says a-lot considering other fast food places - it’s giving...

Worst service I have ever had at a Chik Fil A by far. This restaurant was recently renovated and they must have lost a lot of employees in the transition because when I went in for dinner a few days ago it was HORRIBLE.

Any other Chik Fil A I have ever been to has no line to order because they have 5 or more people running the registers as well as employees directing traffic outside for the drive thru. The line at Skibo was almost out the door and they had 2 registers going with multiple employees trying to figure out how to put in orders at each register. After 5 or more minutes I placed my order and stood at the end of the counter to wait.

We waited for 15 minutes according to the time on my receipt and I only said something when I noticed the people that had ordered their food after us were dumping their trash and leaving. I saw more people leaving that I realized were behind us as well. I asked if our food would be long and they said they couldn't make our order because they were out of soup. We had ordered about 10 items so they could have just asked if we wanted anything else instead of not making the entire order. They came back a few minutes later and said they ran out of 3 piece chicken strips so they were going to make us a 4 piece instead which would take an extra minute to make. I assumed she was trying to make light of the situation but she actually was serious about not being able to make a 3 piece. Does she know she can make a 3 piece out of a 4 piece by subtracting 1? Sad thing was she wasn't joking or trying to give better customer service because of our 20+ minute wait, she was just massively confused about simple math.

Chik Fil A is known for their "My pleasure" culture, and this location failed miserably. Never heard a sorry for a 20 minute wait, never talked to a manager and never heard the famous "My pleasure". That might sound like a stupid thing to complain about but it just goes to show this location and its managers don't hold its staff to the companies high standards. Avoid...

I visit this place often to pick up orders via Door Dash. Usually the workers are very friendly. I don't like how this specific Chik Fil A doesn't allow us Dashers to come into the store to pick up the order like the Chik Fil A on Raeford Rd allows us to. At first I could partially understand since they were not allowing anybody in but today I notice customers dining inside the restaurant and picking up orders inside the restaurant . If customers are now able go into the store why us Dashers got to wait in the long drive thru which results in us nearly always being late to pickup the customer's order?

If that wasn't bad enough I had one employee that was outright rude to me. She came off very dismissive when she found out I was a DoorDasher. She gave me mean mug several times from a distant. Several customers who came after me manage receive their order before me. When I finally got my customer's order over 15 minutes after the DoorDash schedule pickup time (mine you I arrive about five minutes before the scheduled pickup time), I still told her thankyou only to receive a dry "ok". I understand that the "My Pleasure" slogan can become redundant saying it all day which is why I don't mind when they something else such as "have a nice day" or "you're welcome " but to simply tell me "ok" after the ordeal you put me through is deplorable. Only reason I'm giving this place 2 stars is for the friendly customer service I receive from the other workers there, otherwise I would give this establishment 0 stars.

I will have to caution fellow Fayetteville NC dashers about this specific Chik Fil A due to this establishment having no overall respect for their customers who order through Door Dash because when you cause us Dashers to be late it's also causing your customers to receive their food late. In addition at times it can affect our "On Time" status with delivering...