Dairy Queen Grill & Chill — Restaurant in Federal Way

I’ve already contacted corporate over this issue, but figured I’d share my experience. We ordered a Reece’s Cup Blizzard Cake. As I’m sure the manager on duty knew, as I spoke to her and was threatened by her, we received an email stating the price and what our cake would look like. When we received the cake, it looked nothing like the basic DQ cake. The girl at the drive through laughed when we asked where the toppings were and said in the cake. We went through our email and realized that it is in fact supposed to look like the classic DQ cake. We went back through and tried to be nice until the manager gave attitude, though I’m sure that she would have a different story. She proceeded to tell us they’re not corporate and it was a corporate email. I later confirmed with corporate that the email is in fact accurate: it should look like the picture provided in the email, privately owned or not. When trying to get my issue solved at the store, she asked if we wanted a refund and for her to take the cake (which isn’t legal??) or to give us Reece’s after numerous times of telling me to lose the attitude while she continued to yell and give me attitude. She then proceeded, with witnesses, to say “I’m going to fck that btch up if she doesn’t lose the attitude.” I was literally threatened by a MANAGER no less. I will not be disrespected like that by someone that’s supposed to be in a professional setting. I’ve worked in customer service for years and I have never ever lashed out on someone like that over nothing. I really hope that corporate or the store manager takes action. I don’t care what her fabricated side of the story is when she tells management what happened. I know what happened and I hope action is taken like...

Update: I stand by my word. The staff started off rude and continued the entire interaction. I will not be giving DQ another try.

Original review: I enjoy reviewing positively, but sometimes places deserve one star, and this location has earned it.

CAUTION: Don't order online.

I ordered a cake from their official site and was not only told that they didn't have the request, but that there was nothing that they could do about honoring the request. They even sent as far as telling me that I couldn't purchase another cake - which makes no sense.

Then, once the order did populated on the monitors, they informed me that they didn't have the 8" Oreo ice cream cake in stock and wouldn't be able to help me with that either. They did however have a 10" version in stock, but when I inquired about that, they only shrugged, explaining that I couldn't upgrade.

When I asked what the difference was, they sarcastically replied, "two inches" before giving me the logical answer of $41.99 vs $37.99 when I explained that I am fully aware of how math works.

The situation was only resolved when a person appeared from the back to view my receipt and, instead of telling me what he couldn't do, like his peers or team had spent the last 5 minutes doing, he proceeded to rectify the situation.

I'm not sure who had the bright idea, but someone decided to materialize an 8" chocolate ice cream cake for me. When asked if this would suffice, I informed, " My son is just requesting any ice cream cake for his birthday."

Overall: I was highly appalled by their lack of respect, customer service, de-escalation skills, and etiquette during the entire ordeal. I think it goes without saying that this will be my final interaction with this...

I’m not sure how you eat your blizzards, but I like to eat mine with a spoon. This is the third time that I’ve ordered food and didn’t receive any spoons or straws with my order. The last two times (including tonight) I even went out of my way to request utensils for my order and STILL did not get them in the bag!!!! Each time, I was unfortunately limited to eating in my car and didn’t have any spoons to eat the Sunday and blizzard we had ordered. By the time we got somewhere that had silverware, our ice cream treats were already melted. Our beverages were watered down because the ice had melted. We ended up throwing it all away because the melted ice cream was getting every where.

It should not be your customer’s obligation to wait in the drive thru line again just to ask for silverware or have to check their bags before pulling out because orders are consistently wrong or missing items.

In addition to this, we were given the wrong condiments from what we requested. Please teach your crew the importance of correctly packing to go orders. Not only should they include utensils for each dessert ordered but each bag should have a couple napkins as well. Before handing the order out the window, everyone should be in the habit of glancing in the bag to make sure everything is there especially if you were not the person who bagged it.

I understand that each order needs to be out the window in a certain time frame - I worked at Dairy Queen for almost 3 years myself - but rushing orders and continuously missing simple things like this is a sure way to drive customers away from...