Pizza Hut — Restaurant in Federal Way

I ordered two medium pizzas on the app. It was scheduled for pickup at 8pm. I got there at 8 to pick up and my order was not ready. The employee told me I have to wait another 15 - 20 minutes. So I waited 45 minutes total. When the pizzas were done, I paid and rushed out since my family was waiting for dinner. When I got home, I opened the box to find two small pizzas with incorrect toppings. I called the store. No one answered so I went back to Pizza hut and told the manager the problem.

She took the two pizzas back and made me wait 30 minutes for a new order because they couldn't get the first one right. Altogether, I waited an hour and fifteen minutes for food with no apology.

I have had great pizzas from them in the past. Recently the quality of service is terrible. I wouldnt go back there despite...

Apparently when you call to order you are directed to a call center. The call center people allowed us to place an order and then cold transfered us twice. We asked to speak to a manager and spoke with someone who claimed to be the manager and there was no one higher than them. They told us there was nothing they could do. The website does not allow for any emails or provide any contact information. This is the second time we have had bad service. When we arrived at the store last time they had no idea of what happened and were courteous. The pizza was hot, correct, and delicious, but im afraid to order online since the call center is this incompetent then im sure the websupport group is...

Good location with easy access. Aside from that, the staff is friendly and the prices are as expected. Unfortunately, I gotta take a star due to their inability to deliver on time. I've ordered from this particular Pizza Hut twice now and both times the pizza was over 20 minutes late. Now here's the kicker. Both times it was an in store pick up, not delivery! I arrived on time then waited 20 minutes.

Ordinarily this alone would have cost the business 2 stars at least but in this case they only lose 1 star because both times the store manager (different manager each time) recognized the inconvenience and...