Chinese Express — Restaurant in Ferguson

I have been going to this restaurant since I was a little girl. Everything is usually ok, but this time I went they got my order wrong. Didn't think to check it because they are always right when it comes to getting your order correct. Well when I realized my order was wrong I called back and they stated that I paid $2 less than what I should have so if I come back with $2 they would fix my order. I returned to get my rice with the $2 on my debit card they then told me I would have to add to my order because they don't swipe a debit card for under $3. I was displeased with this because I had paid $28 on my debit card previously for my order. I should have been told that over the phone. I felt like I had to pay for their mistake, I had to go all the way back there could not eat my food together because I didn't want it to get cold and you have the nerve to tell me that I have to spend more money for your mistake. Like I said previously I have been going there for over 30 years and because of this one incident of poor customer service I will not go back which is a disappointment because they were my favorite Chinese restaurant. I believe in good customer service without our hard earned dollars these places do not...

Over charged me through doordash and I never even received my food. I placed an order through doordash for Chinese express I paid and was charged for the order. Twenty minutes after placing my order I received a notification that my order had been refunded. I was upset because it was late and there weren’t many options left open near me. So I thought nothing of it. I got a refund no food. About two hours pass and I hear a knock at my door. I answer and it’s door dash driver with my order from Chinese express. I told the driver the order was cancelled I thought and she didn’t understand what I was saying. So I told her to take the food because I still believed I hadn’t paid for it at all. I wasn’t going to take the food. So at this time it’s 11 at night so I called Chinese express but no answer of course them being closed. I checked my card and there was now two payments to doordash for two different amounts. Which I didn’t understand at all. This is very frustrating and I want my...

I normally come to this specific Chinese restaurant when I’m in town and each time I’ve came the quality of the food has decreased. The “fried rice” was not fried it was brown but tasted boiled. There’s was not a lick of oil on the rice to prove the rice was fried either. It tastes like a pre cooked rice not fresh but warm. Not to mention the rice that comes with the combination plates are plain no meat which was not a problem considering I have a meat for my combo. This is the poorest representation of St.Louis fried rice I’ve ever had. I did call to inform them that I would not be returning after years of supporting this business. The only thing that’s remained consistent over time is their hot braised...