I ordered Penn Station after work over the phone to quickly pick up before I had to pick my son up from daycare. I drove to the old Tiffin Ave location where I thought I would be pulling up to Penn’s Station and was so sad to see it was no longer there. So, I tried to call and explain that I did not have time to drive to the other location in time to pick my son up before the daycare closed but was unable to get through, as she was probably busy making the food I had ordered. I got home (since my sons daycare and our home is not in Findlay) and received a phone call from Alexis, ( I believe her name was?) a manager from Penn Station. I explained the situation to her and she was so extremely understanding, doing everything she could to keep the food warm for us, going as far as willing to give me a discount due to the inconvenience which was so generous as it was not her fault. I was so impressed with the way she handled the situation, she made sure someone was still able to eat the food so it did not go to waste and handled the situation with so much understanding, kindness, and...
Read morePenn-Station West is amazing!! Seriously the nicest people in there! They didn’t get irritated that I had a big order when I called! They honored the deal for all of our subs that they had going on today! Plus as I was waiting for my order, the lady (I’m assuming the manager)that helped me, was SUPER NICE, VERY POLITE, AND SHOWED THAT SHE GENUINELY LOVED HER JOB!!! We have ordered here two times this week and not one time was anything in our big order wrong. Our food was perfect and very good!! Thank you Penn-Station west!! Welcome to our side of town!! -From the entire ArtVan...
Read moreNot a great experience. I ask for my full sub to cut in 4 pieces. The person cut it in thirds and then realized the mistake and cut one of the thirds in half to make 4. Not the end of the world. I still ate it But the fries! Look nothing like the pictures on the wall. crappy soggy fries looked like ends and pieces. Loaded with a ton of salt. Showed the shift manager, he just agreed with me and didn't offer a replacement. So I left. I guess that's what you get for...
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