Starbucks — Restaurant in Findlay

We frequent this location everyday, if not multiple times a day. We’ve been visiting this location for nearly 4 years now and usually have an amazing experience. Today was unfortunately the deal breaker. We requested light ice inside of a $7 refresher and received a cup full of ice with about 4 big gulps of the actual drink. I called and was very polite speaking with the woman over the phone explaining our situation. She told me to come back through the drive thru for a replacement drink! I drove all the way back to the location just for the same woman, Alana, to say she isn’t replacing the beverage. This location usually has a great atmosphere, with great quality drinks and fast service. However, recently this location has hired very un polite and rude employees that make the experience uncomfortable for the customers. We will now frequent a different location due to this experience with Alana , even if it is a further drive! I reported this to...

They started strong when they opened earlier this year but unfortunately it's gone downhill. Open very limited hours due to short staffing (and there's been some days where they'll put up a sign saying they're closing even earlier than their posted hours). Some days they will randomly turn off mobile ordering, so there's no consistency there. They had a roof leak about a month ago and it still isn't fully fixed, so for about three weeks you couldn't order inside or sit inside. During this time there were some days where they'd let you go inside just to pick up a mobile order and other days where they'd force you to wait in the drive-through line to pick it up, so you wouldn't know until you arrived what the situation would be (again, no consistency). The problem here appears to be management, as the individual baristas are friendly and have a good attitude. That's the reason I'm giving 2 stars...

This is a great Starbucks! As we all know, some places are hit or miss depending on when you stop. This is NOT the case for this Starbucks. The atmosphere is energetic & positive if you pick up in store. I've never seen a sad face in the drive-thru either. It is definitely always busy here, so using the app here & there might help you navigate some of the busier times a bit easier. Parking is a bit of a struggle during peak times until you get used to the multiple parking areas around the store that are quick & easy to get in and out of. All that said, their coffee is always outstanding & the batista know...