Dairy Queen — Restaurant in Fishers

I rarely give reviews where I would give them 0 stars if possible. But here we go. Went through the line. Ordered a meal, large fry, extra sauce, etc. Lady repeated it back on the speaker. It's correct. Get to window, and despite me saying thank you multiple times and being polite, not a single word is said to me. Then, they barely gave me any fries (not even enough to qualify as a small definitely not a large) and no sauce. So I wait and after a minute or two they open the window and stare at me. I politely point out that my order is incorrect. Cue no words said back and window slammed shut. Employee (Jenna if the cashier logged in was correct) runs away and gets someone else to hand me sauce. Doesnt even get me the fries I ordered if when I mention it. Never comes back to window and just stares at me from farther back. I eventually leave (beyond annoyed) and try to call the store to talk to a manager. Just wanted to point out, the lack of politeness and incorrect order. They hang up on me twice. Then when I finally talk to the manager (it's Jenna again), no apology. Just rudeness and repeating "if you come back to the store, we'll get you what you ordered." I tried explaining that I attempted to fix the order while at the store and the same line is repeated. I mention the lack of customer service - same line repeated. I'm already home, very annoyed. I'm not driving back. Like, had to get you to give me the sauce I ordered, my blizzard was half melted, and a pathetic meal. I work in customer service and have a degree in hospitality. Even if the customer is not 100% correct, apologies and problem solving are expected. I was going to contact the district manager (info on the receipt) but I lost the receipt. - 7/10. Go into Noblesville or Fortville if...

Hey as a warning to everybody that goes to this place you need to be proactive and look at your receipt I was just charged almost $17 for a combo meal that cost 1059 I've already contacted corporate and let them know about this place they overcharged me I let them know they still kept with well it says it on the menu but on our computer it's a different price I ordered a large combo menu they actually charged me for the large drink and for the large fries in the combo meal that I was it was already in the meal this place is a franchise it's owned by Indians so those are doing is scamming people they're changing the prices on the computer to reflect you know two three four dollars more than what the menu prices saying and no telling how long this has been going on but as a warning if you go to this place make sure that you're looking at the receipt because they are scamming people they are overcharging and I guarantee you they are pocketing the money at the end of the day it's owned by Indians and you can bet that they are scamming people also a big surprise but the call center number that you call is in India also so I can almost guarantee that nothing will be done at this and they will continue...

The food is the same as other Dairy Queens. Nothing different. Drive through service is always great. But for some reason service inside is usually lacking.

Tonight's visit was met by a teenager at the counter who took our order. We asked if we could get our ice cream after we ate the dinner so it didn't melt. Apparently this isn't protocol for Dairy Queen and he seemed to have an issue with it but allowed it.

We had our food and then took our receipt up to get the ice cream. While waiting in line there was an elderly man who ordered. He walked away without his receipt. The teen yelled at the man who forgot the receipt. Then he walked to the man and slammed the receipt down on the table. The elderly gentleman looked visibility surprised by the action.

I asked for my ice cream next. He responded "are you sure you didn't already have your ice cream?". Really? I'm not trying to scam Dairy Queen for $4 of free dairy treats.

Again, the food is fine. The drive through service has always been great. But service inside is lacking. Train the employees. Screen better. Take your pick on how but you've got...