NiMarco's Pizza East — Restaurant in Flagstaff

I discovered NiMarco’s Pizza on the way back from the Grand Canyon passing through Flagstaff to Phoenix.

I called in my order & through that process got a gentleman on the phone. I gave him the order. Medium Half Pepperoni w/ hot honey and half Gary’s Special No Olives or Mushrooms. Three times I told him medium Flagstaff Crust.

When I arrived at the store I was greeted by an unfriendly young woman. When she got the pizza I said that a medium? No, it’s a large. Well I ordered a medium, well I got to pay for a large. Two people a large specialty that’s is only half a specialty because the other half is pepperoni. Plus the waste. We can’t eat all that and paying for wasted food. Frustrating when it’s not my mistake.

The Pizza: The Flagstaff Crust was magnificent. Crispy bottom & sturdy to hold the toppings. The Half that was pepperoni & Hot Honey had plenty of honey and it added that spicy sweet flavor. The sauce is excellent and paired with the crust & sauce was delicious.

The Gary’s Special with Pepperoni, sausage, onions, & bell peppers was a phenomenal pie. Fresh vegetables, nice sauce, meat, and cheese. Perfect pie.

I would definitely recommend the pizza. They only have one size apparently and it’s large. I did tell the lady and it was there’s nothing I can do attitude. Well I would rather not pay for something I didn’t ask for.

Also be friendly, I get it’s busy and maybe your job sucks, but your attitude sucks worse. Be glad you have a job and that place has great pizza so you...

Here’s a long one! A couple weeks ago I ordered 2 dozen wings 3 cheese slices and one salad. They forgot my salad so I called. The girl who answered said “so what do you want to do about it”. Never have I heard anyone reply with that when it came to any customer service. I asked to speak to someone else. I could hear her explain everything to the other person. That person picked up the phone and said if he could help me. So I had to explain it all over again. He claimed he would put the amount of the salad as a credit for the next time I would come in. So now today. I went in thinking I could just get a slice of cheese pizza for my daughter. I go in and I told the girl that I had credit from a salad. She just looks at me and says “ok”. Doesn’t ask for help or anything. Just looks at me. So then another worker steps up and helps her enter my info. She claims I have no credit. I explained the situation and again she says “ok”. Nothing else. I just rolled my eyes trying not to get a temper going. So I told her I would just get a cheese slice. Well apparently they didn’t have any. And I don’t know the rules on if they are supposed to make you a a fresh pizza or what. But the pizza the “tried” showing me was completely cold. I just walked out. This is ridiculous. Completely rude and unprofessional, not even a crack of a smile. With this being said I will most likely never go to this numarcos ever again. Food is usually good but it’s not even...

Second review. The East location has consistently poor service. They do not care about your questions or concerns, each and every time. Today, when ordering I asked some simple questions and was responded with attitude and hostility. I simply asked if the buy one get one half off was still going on as I didn’t see it in the menu. The cashier seemed annoyed and snarked back that they don’t do that deal on holidays (Labor Day really). So I still ordered and when I didn’t leave a tip she did that “humph” sound. This location has been consistently bad for us. Maybe it’s a racism issue against brown people but I cannot say for sure. I have past reviews under different emails because Google only lets one review per email. Like night and day, the West location is superb with their service, even when they are busy. One Sunday afternoon, a couple of weeks ago, we went there and they were slammed with no tables available. But, they answered all of my questions and were honest about the wait and even cleaned tables off when we told them that the available ones were super dirty. They even gave us extra ranch for our salad. Super polite and very helpful. We waited for our four slices to be made and it was not a big deal. It did not feel like we were bothering them at all. The East location is the complete opposite. If Management reads this, tell the adult kids at the East location...