Papa Johns Pizza — Restaurant in Florence

This is the first time I've ever had to leave a negative review for Papa John's in. Florence, Kentucky. But I'm sitting here with a 6-year-old and an 8-year-old and we're waiting on pizza and I spent $42 on pizza for these kids and and us and all I get is lip service when I call the restaurant. And the driver passed us up to go drive and deliver somewhere else and I was told it would be here in 4 minutes and here it's been at least 15 minutes now since I got that first notice and he's not even close. I wish I could take my tip back because this is the worst service ever. I haven't even gotten the food yet but since I've had to be disrespected as a customer as far as I'm concerned the food is going to be a negative. Took a total of 45 minutes plus before the pizza was delivered. I don't think I'll ever order from there again this is ridiculous. And now that it is here after 45 minutes a pizza is ice cold and the driver acted like he had some kind of sludge in his bloodstream and had no sense of urgency in getting this pizza here on time. This is my last order from Papa John's and other people should take notice that this restaurant failed the customer in more...

We've ordered pizza three or 4 different times from this store in Florence and we ALWAYS order extra butter sauces at 0.50 cents a pop that adds up! We never receive the extras. 1 large pizza and a cookie plus sauces $34+ dollars! They're Ripping people off 1 sauce cup at a time. Tonight, they wanted us to wait 45+ minutes for someone to bring us sauce cups while our pizza sits and gets cold. Offered to comp us the price of the sauce cups. It's not just one time, this happens with them a lot!! The customer service there sucks in a major way and when we called the manager on shift (Kim) got into screaming match with my husband! Not Cool! He's 60yrs old he don't need that!!

UPDATE: JUST ORDERED TONIGHT 12/2/2025 Ordered the new Shaqaroni and it was so cold the cheese was hard and pepperonis like cardboard they were so cold! Tried to airfry it to heat it up.. no good! Husband wouldn't even eat it! This is only time we've ordered since my last review around a year ago, and will NEVER order Papa Crappy Johns again!! No Use calling to complain, they don't do $hit to fix their issues, or try to be better to make...

I will never order from Papa Johns again. Placxed my order at 6:37, the wait time was 37 minutes. I called the store at 7:28 because the pizza was not here yet and I could see the driver going a different direction. I spoke to Spencer and he told me that the driver was suppose to deliver to us first but did two other stops and would be here in 10 minutes. At the driver finally pulled up to deliver our food. I called Spencer again at 7:58 because our food was STILL not here! The driver was not able to find our address apparently even though we've never had this issue before. He finally pulled in at 8:00. Spencer told me he's going to refund our order but you still shouldn't have to wait this long for a PIZZA. Once we received our food to no surprise...