Straus Tobacconist — Local services in Florence

Very disappointed with our experience at Straus Tobacconist. I was very excited to go here, as I have recently gotten into smoking a pipe after 7 years of enjoying cigars and was in town from VA. The manager was not eager to help. He did answer questions, but you could tell he was almost annoyed with simple tobacconist questions. He even pointed a laser at products vice going over to the product with you. The humidor was extremely dusty, and did not feel like 70/70. I gave 2 stars because they did have a good amount of bulk pipe tobacco. The lounge (currently closed due to renovations) was $20 for a sit, which is very steep for not a friendly or solid environment. I will try the downtown location before I leave town, hopefully it’s a better...

I’ve been buying from JR Cigars and Thompson Cigars both online. By the time I paid shipping Straus came out the same, and I didn’t have to wait 8 days. Plus I get to check out all the inventory and get help from experienced people. Worth supporting a local business for! News flash to the bad reviewers, pipe and cigar tobacco is premium quality that takes an unbelievable amount of time and labor to create. It’s not the same junk that goes in a cigarette. You get what you pay for! Yes, it’s pricey. No, they don’t sell cigarettes that you can get at any...

Stopped by to ask a question about humidors. The employee basically said that he didn't know anything about them. What?! This is a cigar shop, right? You sell humidors, right? He didn't even offer to show me the humidors they had in stock. I have been a customer here for many years and prefer to shop locally, but I will NEVER come here again. There are too many cigar stores who appreciate my business! You want to know why people shop online instead of locally? It's because of...