Red Pepper — Restaurant in Florence

I has been a very loyal patron for over a year going there 4 to 5 times a week (every day when I would get my kids off of the bus) and less than a month ago when I was there (like I had been every freaking day) I had to go #2, but found myself without not only toilet paper but soap hot water and paper towels as well, so of course I wiped with my hand and told the guy at the registar. He acted like it was no big deal saying, and I quote,"okay", more than 20 times while I begged for soap and hot water and/or paper towels/toilet paper (anything)and got NONE!!!! Every day we went there we ordered the same exact thing, 3 egg rolls and 3 orders of egg drop soup with extra fried wanton, and every time it came out to the same price as it had that day. The only difference was the fact that I wanted soap and hot water as well that day, AND THEY ASKED FOR MORE $$$!!! SERIOUSLY, because I wanted soap hot water and toilet paper and when they told me this I began taking money from my purse, wadding it up and throwing it at him, demanding that he buy soap, turn on the hot water and purchase toilet paper...as a loyal patron if over a year I expected to be treated with more respect. Instead they called the cops on me for littering (money) and the officers insisted that having a restroom in a restaurant is a, and I quote "luxury " (...no, it is manditory per federal health codes!!!! As I know for sure having being the daughter of the owner/manager of several restaurants across the US from 1994 to 2009...) After being treated so horribly I had an episode and I attempted suicide and ended up in the hospital, where I found out that I was positive for hep C. Which is exactly why there are laws about washing hands hot water soap and toilet paper in food establishments now I had to wipe my butt with my hand and I touched the counters and all the condiments the napkins the table and the Kilner and I crumpled up money and threw it at the cashier behind the counter in the kitchen and then tested positive for hepatitis C less than a week later and no one has claimed that restaurant no one I have been by there every single day watching and I...

I had been ordering Red Pepper for around 2 years. typically, it was really good food. But recently i ordered carry out. When the food arrived it was congealed and you could literally stick a fork into the orange chicken, and the whole of the chicken pieces stuck together and you could wave them about without them falling off. The chicken was colder than Voldemort's Soul. When I asked to have it replaced, they said have you touched the food, because we'll take it back. Weirded out, though mildly hopeful, I said no we didn't eat anything of it once we saw it was so hideous looking. They said, we'll replace it with more of the same, and im like no, i dont want more of that, its disgusting. when i asked if we could get some thing different they said no manager says no. After an argument with the person on the phone over providing quality food and paying 30$ for food that was garbage, I asked to speak to their manager. They said he doesn't speak english. I said thats okay, fortunately for you, I speak Chinese. Imagine their surprise.... After 5 minutes I managed to get them to agree GRACIOUSLY to bring out fresh hot food of a different variety, even though they said it would be $1.25 more and 45 minutes to an hour.

I'm sorry, but if you charge 30$ for food, I expect it to be wonderful. The fact that you screwed up, delivered us cold food, and gave me the impression you were taking back the cold garbage to serve to someone else was completely offputting.

Please, learn to do better in the future, and have some regard for us giving out our hard earned money...

A coworker of my husband's recommended this highly, so I checked out reviews before trying it. I had high hopes since it near my son's soccer field and I had hoped we would have a good place to grab a bite after matches, but the items we tried were mediocre at best. As it turns out, I'm glad we had takeout for our first (and last) experience, because I had to "fix" every dish at home so we could eat it.

We had the hot & sour soup, which was hot because of a lot of black pepper, so much so that there was black powder residue at the bottom of the container. It was like a glorified egg drop soup in flavor when we got it. I had to add soy sauce, red chili oil and vinegar to get it to be "hot" and "sour." We ordered the potstickers, which were too chewy for me to eat. We usually fight over who gets the last dumpling. My son and I both passed on them. Good thing my husband was so hungry. I ordered Shredded Spicy Beef and got home with Pepper Steak with Onion, which was okay, but not what I ordered. Had to bring out the red chili oil again. Then to top it off, I ordered Mu Shu Pork, and instead of Mandarin pancakes, they gave us tortillas. The first time I had mu shu pork going on 25 years ago, the waitress who put them together for us told us to pick them up and eat them like a burrito, but using Mexican tortillas is...