305 Pizza Miami Airport — Restaurant in Florida

I am extremely upset about this order. I put it in to get just before my flight. I have celiac and was excited for the cauliflower pizza!

Upon arrival at the location we were greeted by Mr. Hidalgo and he immediately demanded to see our order confirmation. Then proceeded to ask if we had 10 minutes to wait for the pizza. We put this order in 35 minutes before we were expected to pick it up! We could not wait as we were going to eat it on the plane which was boarding near by.

The staff were not communicating with the customers prior to expected order completion to inform of an issue. They could not cancel or refund what we paid for food we never received. They couldn't even give contact information to handle the issue!

This is unacceptable with the level of technology available. A simple message that the order would be delayed with an option to cancel, as we're in an airport so flexibility is key. As a company, you should not allow online orders you cannot fulfill in the time specified! It's neglecting your customers experience!

I have celiac and now will not be able to eat for 4 to 5 hours AT BEST! this is absolutely unacceptable! This business should be ashamed of themselves and how they treat...

I ordered the BBQ pizza, after walking away with the box and got back to my gate, there was hair inside the box. Inconvenienced I had to walk all the way back. I explained quietly to ensure other patrons didn't hear the issue. The server and a gentleman in back did not have on hair nets. Only the older mature lady with blonde hair was wearing a hair net, I was happy that she would redo my order. The gentleman in back scratched his hair, no hair net, touched my pizza and the placed his hand inside the box. This is so unsanitary. The lady up front had a attitude because I brought it back then when I addressed the guy scratching his hair and touching the pizza she said soorryyy. No offer to do it once more and no refund was given. I threw the pizza away. I'm disgusted and this establishment should be CLOSED. I would like to speak to a manager. There was no understanding or professionalism regarding this nasty hair issue. When I told her everyone should be wearing a mask, her response was it's not my hair. This is who you have face to face with...

The employee I spoke to was incredibly kind but had been given either the wrong info or is just ignorant to soy allergies. I was promised there was no soy and maury determined that was a lie. I'm currently miserable af in another airport waiting 8hrs for a connecting flight having a full blown allergic reaction. Cramps. Nausea. Vomiting. Throat closing up. I did take 5 benadryl but it's too little too late. I can't even handle this at my house. Let alone a public area. It was also incredibly overpriced and just not good. It wasn't even warm. So I guess that worked in my favor tho bc I only ate 1/3 bc it was so bad. Go somewhere else. Anywhere else. Management please don't reach out to "make it right" bc aside from being able to ship me morphine to this airport there's not much that can be done. Pls someone kill me. Ive had 5 benadryl. I would like to remind this company ppl DIE from these allergies. Its not just "another sell". It could literally kill me. Please please please train your...