Arby's — Restaurant in Florida

This has been my go to spot for awhile now and the only location I come to, I have never ever had any issues nor any complaints since day one it's always been nonthing but good. The store is always clean and very well kept and always stocked with all the necessities you need while dinning in, food is always fresh and your order is served to you quickly never any excuses or delays. The atmosphere and vibe in here is amazing and is why I always dine in, as soon I walk in I'm always greeted and welcomed by the staff and treated with the upmost respect. I always have wonderful conversations with the employees I've gotten to know many of them very well, the way they handle themselves here is just professionalism they are all good people. Staff works hard and proud of what they do and I noticed a big part of that comes from the Assistant Manager Andrea, she runs this store as it's her own and operates it very efficiently and it shows. She cares about her staff treats them with respect and always works alongside with them, they work very well as a team due to the staff looks up to Andrea and know she is there for them and can count on her no matter what. Want to thank the people here for your hard work and dedication and for always making feel welcomed, appreciate you all keep doing what you do because you guys shine and I ring that bell when leaving acknowledging you for...

How I don't usually get upset or anything because I've worked retail for years and understand the pressure and hard work these people put in, now unfortunately I feel like I need to comment today about my experience, today I went to this location to get lunch for me my boss my brother everyone's over there was fine tasted amazing except one thing my original visit I had to go all the way back to my office to realize I didn't get my chicken tenders so I went back to this location and upon returning to this location like okay I get back over to the next window and she states that she remembers putting the food in the bag and next time bring the food back with me and she's just going to give me new chicken this time when I never received the chicken in the first place I drove 20 minutes back to the location and restaurant on Wells road to be disrespected for no reason I never received my food other than what we did received which was my brother or my boss's lunch which is fine I never received my chicken and upon returning to say that they were rude I dislike this and I hope everybody...

I order delivery with some of the food delivery apps from here to my apartment and they have always got the orders correct every time AND they apply stickers to the bags and cups to help ensure they get to me as intended. I truly appreciate that extra effort. The one time I had to call up there because the app was being screwy on my end, the lady manager I spoke with was super nice and helpful and even called me back as she promised to once she got to the bottom of the issue. That’s customer service you don’t often see anywhere anymore, even less so at most fast food restaurants. Thank you, Arby’s. (And I’ve tried and tried to remember but I just can’t recall the manager lady’s name, I wish I could because she was great and I’d love to name her by name for her being so awesome. I’m so sorry because I would truly like to thank you for your professionalism and excellent customer service!) Keep doing what you’re doing, Arby’s....