Bahama Breeze — Restaurant in Florida

Dear Jessica and Manny and the rest of your poor management

I trust this correspondence finds you well. I am writing to address several pressing concerns regarding the management practices observed at Bahama Breeze on 88th, where I recently worked.

Limitations of Internal Hiring: The internal hiring process within the establishment appears to impose restrictive barriers to employee mobility. This issue is particularly concerning due to its direct correlation with managerial decisions and the manner in which employee positions are delegated. Instances of inconsistency and favoritism in the internal hiring process have hindered the professional growth and advancement opportunities of deserving employees. Notably, managerial personnel, including Manuel (known as Manny) from kitchen and expo management, have been implicated in these practices, perpetuating a climate of professional stagnation and disillusionment among the staff.

Ineffective Team Dynamics: A notable consequence of the aforementioned limitations is the observed ineffectiveness in team dynamics, primarily stemming from a lack of adequate supervision. This deficit in managerial oversight has contributed to a palpable sense of disorganization within various operational facets of the establishment. Whether in the bar, host, or kitchen areas, the absence of vigilant supervision has been keenly felt, resulting in suboptimal performance and diminished operational efficiency. Individuals occupying positions of authority, such as Jessica Espinoza, the General Manager, have been identified as pivotal figures in perpetuating this systemic issue through their failure to provide requisite guidance and support to frontline staff.

Poor Management Culture: Perhaps most concerning is the pervasive presence of a poor management culture, wherein toxicity pervades the workplace environment, effectively overshadowing the purported benefits of weekly pay. This toxicity manifests in various forms, ranging from coercive scheduling practices to condescending communication tactics employed by managerial personnel. Individuals like Manny, who hold key managerial roles within the kitchen and expo departments, have been observed leveraging their positions to enforce arbitrary directives and instill a sense of powerlessness among their subordinates. Similarly, the conduct of General Manager Jessica has been called into question, as her leadership approach appears to prioritize authoritarianism over fostering a culture of mutual respect and collaboration.

In light of these observations, I advocate for a thorough review of the existing management practices at Bahama Breeze on 88th. It is my sincere hope that through proactive intervention and the implementation of targeted reforms, the establishment can foster an environment conducive to professional growth, operational excellence, and employee well-being.

Thank you for your attention to...

Bahama Breeze , have changed the Menu for the worth, they took away the Best appetizer Crab and Avocado Stock, that was not cheap $16, but loved by many. The Happy Hour appetizers got revised, and WINGS are NO LONGER 1/2 price for Happy Hour. My last experience this Saturday. The Food Quality : Wings there no consistency, for years we ordered Classic Not Spicy Wings with Guava Barbeque , and they always arrive deferent , some days barbeque is on the wings the way it should be, and other days its on the side, and the wings are plain. Also twice already we got only 7 out of 8 wings on the plate? Cook cant count till 8??? There must be training to the waiters who don't know you serve Classic Guava Barbeque Wings, and tell me we don't have not spicy barbeque wings, that I get for many years. The prices increased, the quantity of food decreased, the best 2 appetizers Wings and Crab and Avocado Stock are just disappointing. This Saturday we got 7 wings put of 8, barbeque on the side, the wings were dried up with out barbeque moisture. The Lobster and Shrimp Linguine were BURNED and Cleaned then SERVED with shrimps burned sides, and souse test like burnt food. The Cook did not CARE to dispose of burned ingredients, and we were served that unacceptable burned food. This was an excellent restaurant, food was really good, but this Saturday experience was not good at all. I did not want to spoil the night by complaining, and sending food back, but decided to write this review, so people be aware of Happy Hour don't include your favorite wings anymore, and Do Count them before you eat , so they are actually served you 8 not less pieces. And there is No More Crab and Avocado Stock that was unique to Bahama Breeze Only...like a signature appetizer that you can't get any where else, and now its no longer available . The Cook feels its Ok to sent out Burned Food, after he rinses and cleans , and recourses it, like the burned taste will not stay ? Right? No wrong. Food was way below acceptable. We decide not to go to Bahama Breeze as often anymore, as we did at least twice a week. They are Not As Good as they were...

This is usually a very nice restaurant if you want to have great food and enjoy some family time. I come here often with my family and I have to say that until today it was one of my favorite places to dine.

Turns out that after waiting for 30 minutes (my initial wait time, no issue there) I get the text message that my table is ready. When I get to the desk I am told that because a party of 50 people just arrived the manager instructed everybody not to seat anymore people. I was told to wait 10 more minutes, ok no issue there… sometimes these things happen. I wait my 10 minutes, and because I am very understanding of the situation, I allow not 10 but 20 minutes…. I finally went up to the desk again to ask about my table and the response was that I needed to wait from 20 to 30 minutes more!!!!!!!.

Sooo, 30+20+30!!!!…. you make the math. I honestly left without even asking to speak with the manager because I knew that my frustration, for this example of poor management, would’ve most likely keep me from properly discussing the situation.

So, to successfully run a business you have to be proactive vs reactive and sometimes a combination of both. Meaning that reacting to a situation without having into consideration possible outcomes is a poor choice. As a manager you don’t leave your most inexperienced associates to deal with customers and situations to whom they are not prepared for or to even articulate a proper answer. If you as a member of management make an unpopular decision that is going to affect your customers then they at least deserve your presence and a proper/reasonable explanation.

You can not tell a customer that has been waiting 30 minutes to wait 50 minutes more because of the lack of proper planing on your side.

I was not the only one to leave. Before me there was an entire family that walked out and with me another. I was not about to stay and see the rest continue to leave…. specifically after having my 2 year old continue to ask me for his food.

I really hope that for the sake of your customers better decisions are made in these type...