Baskin-Robbins — Restaurant in Florida

I ordered two regular sized Oreo parfaits, $2.59 each. The girl behind the counter seemed bewildered by my request at first, so I showed her the item on their menu board, and described it to her. She made my items. When we went to the register, the price was nearly double what it was supposed to be. When I brought it to her attention, she informed me that they were not parfaits, that they don't even serve parfaits, but instead she had made something called a '31 Below', which was not even on the menu. She had not told me she was making something other than what I ordered, or that it was a different price than what I wanted. None of the 3 girls behind the counter was able to help resolve the issue of her making me something I did not order, and in the end, I had to only take one of the items, as I was not prepared to pay double the price I was expecting. When I asked for a manager, I was told that there was not one there.

Sad customer service. I will...

Ordered an ice cream cake a week before pick up. Someone called the next day to confirm and let me know they needed to change the flavor so I said that's fine. I drive 30 minutes to pick up the cake at the exact pick up time and it's no where to be found. The person that called me was working and just simply couldn't find my cake? I don't understand. The order was confirmed and paid for and even confirmed a second time over the phone. When I get there he shows me another cake made with the flavor I had originally wanted and asked if this was it? When it was for a completely different person( if I had said yes I would've been able to walk away with this persons cake) When I was told they didn't even have that flavor.. very disappointed and now without a cake. Also , they never refunded me and claimed they can’t. Not only is this illegal but it’s theft. Rediculous you can’t steal a customers money because YOU...

I'm only mad because I used to love going to this place. But now, they can't wait on people, the app doesn't work, and I pulled up tonight and the person at the box couldn't even understand what I was saying after I said it a few times. Loud and clear. She didn't even know what a chocolate fudge cappy was, and it's on their menu. You got a line wrapped around the building that doesn't move for almost an hour. This place needs to shut down or change. Like I literally don't even want to go back to this place, and it's my favorite place to go to. This place got me so worked up, I didn't even want...