Burger King — Restaurant in Florida

I would give only 1 star, but I'm giving an extra star because the customer service staff are nice and polite, and they are doing the best they can do with what they have to work with. I think this BK has a big problem with it's management because even though I don't come here often, every time I have come to this BK, over the past few years, it is always disappointing - and it's not like I have high expectations. I used the app to order 2 sides, and I specified the sauce I wanted for each, in my order, and the sauce was left out. Also, I specified I would pick it up in the restaurant, and that whole process of figuring out where at the counter to wait for my order to be ready is confusing for customers, and it looks confusing for the employees too.

My order apparently was handed to some other customer, and then when I got there they had to do mine in a hurry. This BK doesn't seem prepared for offering mobile app orders. But like I said, it's the management's fault because it's always been a bad experience here, for as long as I can remember. If it's not that the food is gross and greasy or sloppy (like their "crispy" tacos and their whole breakfast menu ) , it's that the microphone at the drive-thru doesn't work well, or the whole area around the drive-thru looks seedy and needs upgrading (even though this BK had remodeling done not too long ago), etc. (The whole shopping center actually needs remodeling, especially to make it safer both for drivers and pedestrians.)

Bottom line, if you can handle extra greasy food that looks like it was just thrown together, and a confusing ordeal with using the app to order from here, then no problem. But for everyone else, the management could try a little harder. I don't usually like complaining so much, but I just expected a better process...

My kiddos and I had a wonderful experience at this Burger King this morning, thanks to an employee named Michael. He was patient as my kiddos decided what they wanted for breakfast, and he even upsold an iced coffee beverage that I hadn’t considered until he suggested. He was extremely polite, saying things like “Yes, ma’am”, “Certainly, ma’am”, and “Please/thank you ma’am” throughout our exchange. When I passed the first window that he had politely directed me to, he was patient and chuckled along with me when I joked that it was a good thing he suggested coffee for me. When I asked his name and to speak with his manager, he immediately obliged, though I didn’t mention that it was for a compliment. Judging by the relief on both of his managers’s faces, he was unaware that it was for a compliment. As I told his managers, if I were still in the hospitality business, I would’ve recruited Michael to work with me, as he embodies what true customer service is! This is especially impressive during these times where most businesses are understaffed and employees are often overwhelmed. Thank you Michael for getting our morning started on a great note! Kudos to his managers for giving Michael the tools to provide such exceptional service. My kiddos and I will definitely visit you...

Going through the drive-thru today, I was reminded what I’ve been missing in a good 99% of South Florida fast food restaurants - great customer service and a welcoming atmosphere. I must commend Phyllis, on her great customer service and warm personality. It’s been a loooong time since I had been treated with such GREAT customer service. She greeting me warmly ( in most places the staff doesn’t even acknowledge your existence ). When I had paid for my order, she wished me a wonderful evening, AND you could tell she meant it! Most people these days don’t realize, or become complacent with lousy service and even lousier attitude provided by employees. Phyllis reminded me tonight what most places were when I was a kid - welcoming places for your custom. I was able to express my great appreciation to Debbie, her Manager ; who was just as welcoming and friendly as Phyllis. I don’t often recommend fast food places to friends and family, but this is one I definitely will. She’s a valuable asset to the business....