Cold Stone Creamery — Restaurant in Florida

The’ e sent me an order unrelated to what I ordered for the third time. I ordered three of the same, to create my own ice cream. It was chocolate ice cream with almond milk, with added coconut, and served in a chocolate waffle, as you can see on the receipt. I received three, one of them a different size, without waffles, as you can see in the photo. I called Cold Stone and explained to the girl who answered what happened, but she denied it. I asked to speak to the manager, to whom I gave the same explanation, while in the background, you could hear the girl who prepared the order saying that she had done it perfectly. Incredibly, the suggested solution was either to call the app for a refund or go to the place personally, bring what I received, and have them make the order as it should be. I sent my husband, who hoped they would make the order correctly this time, but it was missing the coconut. Incredibly, there was no refund for the fee I lost by using DoorDash. I feel so frustrated. Such a lack of education, respect, and professionalism towards customers. It's a shame that having incompetent people at ColdStone prevents me from having their ice cream again. Please thoroughly check your staff before hiring them. I won't repeat this, as the price is almost a luxury, and the mistreatment is...

Hi Im here picking up an order, but the lady at the counter was saying to me not in a good manner that I need to complete the order taking out of my hands the order by force, that’s was very disrespectful and rude, so I left the order in her hands and I left the restaurant cause Im not going to support any treatment like this, Im a human person, not any kind of rock that you can kick any time. Thats was very disrespectful and every costumer by my side was seeing this. I don’t understand what its happening in this store, maybe they need to complete a human resource training and start in on the manager who was watching everything and never did something… Btw: Im an uber driver person and I think that Im a same person and human like you or anyone at the store. The owner should feel disappointed for this and do something to make a good training for their employees… I did made the report on...

Terribleeeeeee customer service!!! Escalating today’s experience to corporate and upper management. Avoid by all means. Carvel in lakes of meadow is by far the best experience and customer service you will ever experience in this area.

Please note: if I can give NEGATIVE stars I would but in order to leave a review, I had to give minimum of 1 star. The owner of this franchise needs to review their staff compared to other locations. Notice how this location in particular is going lower and lower in reviews compared to other locations. The management/ owner needs to train their staff in basic common customer service. The way customers are treated speaks volumes especially when there’s others in line seeing and being treated the same. LAST TIME we visit...