Dunkin' — Restaurant in Florida

I live close to this store and have been there many times. Sometimes the experience is good, sometimes bad. On 04/11/19 in the morning, I stopped in to just get donuts, but I doubt that I will go back. There wasn't enough staff working, and I had to wait at least 15 minutes in line before I could order, maybe more. Multiple people in front of me left because they were tired of waiting, so as I got a little closer to the register, I decided to just stay and continue waiting, but that isn't the main reason I only gave 1 star for my rating. When I got to the register to finally be waited on, I told the lady working that I wanted a dozen donuts, and I am paraphrasing here, she said "do you want an assortment or do you want to choose them?" I told her that I wanted to choose them, and again I am paraphrasing here, because I was so shocked at what she said next that I couldn't remember the exact wording, she told me "ok, but you need to make it quick or you need to hurry, because we're busy and I have other customers." WTH? What am I then? Am I not a customer too? I wasn't going to be slow with my selection. I knew what I wanted, but she should have helped me in a polite way no matter what I wanted, especially when I had just waited forever in line! I will probably not go back there. There is a new Krispy Creme/Kreme that just opened up on hwy 192, not far from there, so I will probably take my business there. Don’t expect quick service or good customer service at this Dunkin Donuts. Skip this one and go elsewhere. Update 11/27/22: I have kept my word and have never been back, to that store or any other location. I refuse to give them any more money or business after the way I was treated. I now go to Krispy...

This has to be the most poorly run fast food place I have ever been too. Not even just compared to other Dunkin's. Everywhere. And this review is for multiple visits over the course of a year+. It's always the same. Truly just drive past this location and go to the Dunkin on 192, you will save time.

Today was an example of how it is every time - I pull up to the drive-thru, only car there. No one says anything for almost 5 minutes. Finally I say "Hello?" and get a "I'll be right with you" back. Another 30 seconds, they take my order - two hot coffees.

I pull around to the window, again the only car there. And then sat at the window for TEN MINUTES. Finally someone opens it and asks if I've been rung up. I said no, they take the money, then say "have a good day" and disappear. Another 5 minutes or so someone else comes to the window and asks if I'm waiting for "the big order". I said no? Just two coffees. So they went and got it.. after another few minutes.

So if you are counting - almost 20 minutes to get two coffees, when I was the only person at the drive-thru. And this is consistent service at this location. I hadn't been back in months since the last time, thought maybe things would change since they had the...

I know it cannot be easy to run a business these days, with the challenges of finding qualified employees and managers. But this place has been running horribly for years. Today I was in the drive-through lane for almost 25 minutes to buy two donuts, nothing moves. I often see this place Swarming with employees, but seems like nothing gets done. And if I go at 8:30 AM they are already running out of donuts! The place is open till the evening, so how can they be running out of donuts at 8:30 AM every day ? The management in the store is not doing a good job if they cannot order enough to keep stacked with what they’re famous for at least until early afternoon. I’ve been so frustrated with this location for so long but unfortunately this is the closest one to where I live. Please get some new management in this joint. !!! Almost forgot to mention that I never get handed a receipt when I buy something here, and more than once I’ve been short changed and they ask if it’s OK because they don’t have enough change in the register, so do I have a choice? I pay cash at this location cause I would not trust my card for a minute in an...