Dunkin' — Restaurant in Florida

Prior to my latest experience, I would've said that this is a Dunkin location I'd rather avoid, but was comfortable going to in a pinch. However, after my latest experience, I'm never going back and I'd recommend you find a different Dunkin (or Starbucks, Scooters, Dutch Bros, etc) entirely.

The employees make you feel like a burden as a customer. You'll have more luck going through the drive thru, because sometimes they'll just lock the doors to the lobby midday.

If you are able to go inside, the lobby is coated in a level of grime. Tables and fixtures may have been wiped down, but never properly cleaned. The cleanliness mixed with employee attitudes makes it feel like you're not welcome.

They also prioritize the drive thru. If you do go inside, you'll likely be waiting about 3-7 minutes for someone to come up to the register, as everyone is entirely focused on the drive thru window.

While some of the employees are absolutely amazing, albeit overwhelmed, those are almost always the kids I'd assume are in college nearby. They're polite, apologetic, and actually seem to care about helping the customers.

Last December, I asked about the syrup in a seasonal drink due to an allergy. The late-teens maybe early 20s looking kid said he didn't know what the ingredients were, but went to get someone from the back who might know. The woman who came after the wait seemed irritated, asked what my problem was, and cut me off as I tried to explain my allergy. She said something to the effect of "how should I know what's in it, it comes in a bottle," before leaving.

The kid was apologetic, I ordered something else, and I'd decided at that point that I'd probably go elsewhere for coffee on my way to work.

More recently though, I couldn't make it to my preferred shop as I was running a bit late and decided to chance the drive thru. My drink was made incorrectly. It was never handed to me, I noticed the error before it had even been passed through the window.

While the young man who took my order was perfectly pleasant, the woman to made the drink was rude if not verbally combative when I brought up the mistake. She said I could take it as-is or order something else, but she would not be remaking my requested drink. Instead, I requested a refund, where a third employee (who seemed apologetic about the situation) helped me out.

I spent about 8 minutes in the drive thru with nothing to show for it.

I've had too many bad experiences pile up here to give this location any other chances. I understand that working in food isn't pleasant, I've worked in food service myself, and my problem is not with any of the younger employees that work there.

I'm not sure if the negative interactions have been with managers, but they've almost always been with people who appear to be in their late 20s to mid 30s if not older. People who are old enough to...

Up until 3 months, this dunkin donuts was great. I’ve been coming here for 1 year every morning to get my macchiato and recently staff has changed and the latest new manager Maurice (per one of the cashiers) has a horrible attitude. And I mean a horrible attitude because even the staff around him look at him weird every time he responds bad to me when I tell him this is not what I order because they always give me the wrong order. Today, he came to the window and said “you are gonna have to explain every day to them because we have new staff” with an ugly attitude, like telling me deal with it and not even giving me the time to say anything just walking away. Isn't that what I did when I ordered in the drive thru microphone? And then again at the window? I said to the cashier, why does he have an attitude? Then the one making the drink came to the window also with an attitude to tell me explain to me so as I started explaining (for the third time), she cut me 3 times to tell me again the same thing so she can make the order right but didn't let me talk and we were wasting time. I said, no worries, you got more customers behind me, took the drink they gave me, left and it tasted of pure caramel that I specifically asked them on their microphone not to add flavor more than once… I also asked for extra cheese on my sandwich (like I do everyday) and I always check cause they don’t put the extra cheese and Im paying for it, this time also didnt have it (for the 20th time), asked for it, and never gave it to me… Please, review your camera since he started working, you will see. He shouldn't be talking to customers like that. He should look for another job. Definitely not coming back. Heard this location always has problems with managers… I confirmed it. Ugly attitudes and wrong orders here. Avoid the place. Imagine all the other bad reviews this place has that didn't get posted and read the latest ones. They are making dunkin donuts look bad. A few other times, they gave me brewed coffee instead of espresso and then get mad when you tell them to remake it because its not what I paid for. And also, I heard them cussing (the staff and the manager) a couple of times with the drive thru window wide open. Please look at you cameras and find a really good manager and decent staff that have the actual skills...

Edited Review: I've been going to this particular Dunkin for years, and had previously given it 5 stars. The service at this drive thru is deteriorating badly, and after today, I'm done.I used to drive out of my way for their coffee, but not anymore.

I ordered a 'specialty' Large Ice Cream Coffee. After paying, the guy hands me a small iced coffee. I said, um, I paid for a large Specialty Ice Cream Coffee. He's busy talking and laughing with whoever else worked there, and was clearly annoyed that I would bother him with something as trivial as being handed the wrong order.

After an unreasonably long wait, he hands me a large cup with obvious annoyance, with no whipped cream, and looking like a plain iced coffee. I drive away, take a sip, yep, it's a plain iced coffee with barely any sugar.

After already waiting for him to make the wrong small order, then take twice as long to make the wrong large order, I was not planning to drive around the entire very crowded intersection to go back and wait even longer for what I ordered and overpaid for to a crew that was obviously too busy socializing to do their jobs at a restaurant. At 5:30 pm, right before dinnertime.

It should not take 20 minutes to get a take out coffee, and if the people who work there do not know how to make the items on their menu, someone needs to train them better.

There's also quite a difference in price between their 'specialty' coffee that I was charged for, and a plain iced coffee. In the past, the service and food were outstanding. The 2 stars are for the nostalgia, it would otherwise have been 1 star.

If this were my first experience with Dunkin, it would be on my list of never go to the chain again. But I know Dunkin generally has good food and nice employees. Just not at this store anymore, so I'll just never come back...