Five Star Pizza — Restaurant in Florida

Recieved a mailer. Called, Asked for a Specialty, All meats. Asked if I could remove chicken and add black olives (obviously asking for an even swap) Rep said, " doesn't come with chicken but i can add the black olives. )typically there is where you advise the customer of the additional charge. I added minced garlic in addition, no where on the mailer does it say toppings are additional. Paid for the pizza, noticed the charges were over what the mailer had stated, called back. Got the same person, asked for break down of cost, then revealed toppings are a extra, I provided feedback saying that additional costs should be provided prior. The next question from the employee "so what do you want to do cancel it?" in an extremely rude and unprofessional tone. I was just going to ask for a refund on the toppings, instead, I said yeah go ahead and cancel it. The employee then stated, "No Problem," and slammed the phone down. I called back, another employee answered, I asked for the manager, other employee says in the background, "he wants to speak with you, "the initial employee, was heard in the background, saying, "What?!' Then answered. I stated that i was wanting to provide feedback to the manager about an employee, but the employee is apparently the manager. I provided further feedback to the "manager" that when a client asks for a refund, a good practice would be to set expectations of said refund, opposed to , "no problem" followed by slamming the phone down. He said a few other phrases like "What are you talking about!? " I don't review what prices are on the mailer; I have nothing to do with that!" He did eventually provide expectation of refund of 2-5 days, I hope that is correct, I will escalate to the Federal Trade Commission if there are any issues. Overall, it was a miss not to educate the customer on your prices before charging their account; feedback should have been accepted in humility, opposed to unprofessionalism. Just moved to the area, was looking forward to trying their product, and was enthusiastic about the 99c delivery and speedy service; unfortunately will be unable to do business with this location going forward. I manage a customer service team for a global bank, and I was appalled with the treatment I received today. I...

I would like to start by saying I NEVER leave negative reviews for establishments, but the experience I had tonight is worthy and deserves to be acknowledged. I have been eating here since 2010 and have seen it consistently go down hill. I ordered this evening (1 pizza, 2 liter, and garlic knots). I go through the process on the phone of giving my credit card info 3 times, just for him to ultimately tell me their Internet is down, and it’d have to be cash only...not a big deal. I ask the gentlemen on the phone twice to PLEASE make sure they don’t ring the doorbell or knock on the door. We have two small babies and dogs that bark, so I requested they call my phone upon arrival. They tell me it’ll arrive in 30-35 mins, it takes an hour..also not a big deal. What is a big deal is the fact they ignored our request to not ring the doorbell, and still do, and wake up both of our children. After spending 15 mins trying to get the babies back to sleep I finally open our food and realize the garlic knots are so over cooked and burnt that I wouldn’t deem them edible. My wife and I both were in shock that something this poor would even be put in a box and served to a customer. They were quite literally burnt to a point they’re a shade of black. All things aside, I understand mistakes happen. I call the store and kindly request to speak to a manager and run down all of these issues to him and explain to him that it is late and I don’t want them to send out more food (and wait another hour and probably have someone ring our doorbell). The manager wasn’t apologetic at all for any of the multiple issues we had and when I asked to just be credited an order of garlic knots for next time he tells me they don’t do that..so my only option was to wait “another 30-35 mins” for another order. I let him know I have been a loyal customer here for over a decade and he didn’t seem to care and didn’t offer anything to help. We will be taking our business elsewhere in the future and hope that one day the quality and customer service this place once had...

Veronica is a whole unprofessional mess!! I called to place an order and the lady was beyond rude, kept asking, “anything else?”. She was beyond rude and she didn’t care. I called back to speak to a manager and she gladly told me she was the manager and further told me that’s the way she speaks to all her customers. Shame on you Rob for having a manager who can’t truly lead a crew if she can’t attract the customer with her nasty, unprofessional, disrespectful attitude. Veronica, you should find another place of business because if pizza isn’t fun, you make it a miserable experience.

After realizing that Veronica was self- indulged by her title, I cancelled my order. I work hard for my money and I will never spend my money where the business doesn’t realize that without customers, there would be no business. It gets better!! Upon hanging up, she cynically tells me thanks for calling. Rob, the owner should remind Veronica that in his absence, she represents his business and bottom line. With an attitude and so many negative reviews regarding her attitude, you’d think Rob would make a few changes, beginning with a Customer Service class for his manager, Veronica.

My grandchildren were really sad tonight because we regularly enjoy 5 Star but I’ll patronize any other pizza shop, along with my business orders before I spend a dime where a manager can’t even offer an apology- just excuses as to why her customer service skills are sub-par. What a disappointment because everyone that had ever taken our orders, both personal and business orders were treated with kindness and respect. I don’t believe that’s asking for too much when it comes...