Grillers Latin Fusion Restaurant - Orlando — Restaurant in Florida

We came once as a party of four in December 2019 and we were sat in the front room. Everything was great! We came back yesterday (Jan 2020) with more family members as a party of 8 and were sat in the back room. This time, everything was a disaster. There was a lot wrong here but ultimately, our experience shows that this place has poor management.

1. We were a party of 8, seated at 6:20pm, but the food did not arrive until 8:15pm. It was cold and not everyone's order arrived together.
2. It took 45 minutes for a margarita to be made at the bar.
3. Our server was Gian and he was friendly and empathetic. Unfortunately, he was not supported that night by other servers nor the manager. He had our party of 8, another party of 8, two other smaller tables and then they sat him a party of 15. There clearly should have been at least two more servers in this section.
4. The manager spent a lot of time chitchatting with other servers. She was not very empathetic and seemed to put the blame on our server. A good manager should apologize and make the situation better, not blame her staff.
5. The lady who sat us got upset when we asked to move to another table. The original table (on the right side of the photo) had another party to the right of it and their chairs would not have allowed us to sit in one of our chairs since the tables were so close. Our server recommended a table in the corner (which would have been way more comfortable) but she chose a table to the left of the original one which happens to be in the pathway of the bathroom door. In the photo you can see our table to the left, the door to the restrooms in the center, and then the original table she wanted us to sit at on the right. People were walking by us all night and there was a cold breeze evrytime that door opened. We are lucky that the next group she tried to seat after us did not want the original table either or else we would have had to get up everytime any guest came in or out of the bathroom. More consideration should go into the floor layout. It is obviously not a good flow pattern if the bathroom door would be blocked when those two tables are seated. Just more proof of how poorly managed this place is.
6. The party of 15 was letting their kids run around and play with slime. They threw it on the walls, on the tables next to us, and made a huge mess on the floor. Not once did anyone from the restaurant confront them - which once again shows poor management.
7. The best proof of poor management was when the bill arrived. Before the bill came, our server said the manager was aware of all the difficulties we faced today and would be coming to our table with the bill. She didn't come after a while so he gave us our bill instead. But even after all of this, no adjustment was made to our bill. I had to ask the manager if she could make an adjustment since I never received one of my sides, how long everything took, and so on. She reluctantly gave us 15 percent off. However, a good manager would've offered that to make the customer feel appreciated. A customer should never have to ask. Have I mentioned how poorly managed this place is?!?!?! 😠 We will not be back - which is sad because the food is delicious when it is...

First of all I wanna start saying that my review is more as a constructive criticism to help you guys fixing some issues that probably you haven’t notice yet or probably you guys could fix easy and soon. The staff do their best and they’re very attentive people, I have to admit their service was good so people from the FOH got well done their job, but BOH (Cooks) didn’t put enough effort or caution while cooking I know that ticket time for a well done plate could take you a maximum of 20 minutes but on top of that waiting time came out over and under cook that’s unacceptable, my sister in law order a Mofongo stuffed with shrimp and they over cook it till the point you can feel it was burned tasting. The managers take care of it and make a new plate to go and that one came out good, remember shrimp is something you get done in 3 to 5 minutes on the charbroil. Also I order a Lomo de cerdo stuffed with arroz con gandules and gotta say that the rice on it was good but I personally don’t like it to feel the rice with the sauce that I think it was like a plantain sauce because it make it feel like gummy rice, also on my two sides that came included in the plate I order French fries and fried plantains (tostones) two of the tostones and few of the French fries were undercooked (crudas) and money wise talking I found it kind of pricey remember is not gourmet cuisine is typical (comida criolla) from PR and the area and local wasn’t that worth it. I took two or three pictures of the sun hitting me on my back and gotta said that after getting off from an amusement park wasn’t the best feeling I was hoping to get some good seats or table but unfortunately the windows and doors weren’t tinted with a more dark tint or at least a good blinders to take care of that so that’s why I’m saying some stuff hope you guys can fix and get better at. In my experience I will not be a returning customer, I really love to recommend my friends and family good places specially our restaurants spots from the island but this time I won’t recommend it. The two stars rated and not only one is because the...

With excitement to try the new dish, "The Parillada Marinera," my husband and son went to Grillers in Kissimmee tonight. Disappointed is a small word to describe our experience. From the very beginning, things started going wrong.

First of all we were informed they didn't have the grilled octopus tentacles and they could only offer to warm up the already made octopus salad. When I asked about the lobster tail Wilson informed us it would be an additional $42.00 to an already whopping $146.95 plate. Not even at a high end place, have I ever paid that much for one lobster tail. At that point, we should have walked out, but hunger drove us to give it a shot.

In addition to the Parillada, we ordered a side of tostones and white rice and beans. The disappointment continued. The tostones were stale and cold. The Parillada was a disaster: The shrimp was skewed without being devained and it was over cooked, dried and tasteless, the squid was like rubber and tasteless, flavorless fried fish, and rice swimming in oil.

When our waiter, Wilson asked how everything was, we expressed our disappointment in the food, but no one addressed our concern. It seemed the owner, Jose Martin, who was present that night likely felt one unhappy family wasn't worth addressing; however, in the end, a lack of response speaks volumes on his customer satisfaction. Word of mouth and a strong social media presence are easily tarnished by unhappy customers, and poor reviews speak for themselves.

This was our experience, and I wanted to share it. From reading the reviews on here, it seems many others have had the unpleasant experience with the extremely expensive and tasteless parillada. Grillers, take note: customers deserve to be heard, and neglecting their feedback is a surefire way to lose future customers. Read the reviews!! People are...