Chaat House — Restaurant in Oak Ridge

My family and I have been frequenting Chaat House for several years so this review is not from a single experience but from a series of many visits and themes observed over the years. The food is fairly decent, albeit inconsistent sometimes, but the issue I have is with the service and the overall cleanliness of the restaurant, as well as the process of guests receiving food at the tables. I’m sharing my feedback below, not to be critical or harsh, but in the hopes that it will be received constructively and will improve the overall customer experience and the success of the restaurant.

Service: There seems to be a general sense of apathy among the staff and no pride in the restaurant or in caring about the diner’s experience. It feels like they don’t really care if you’re there or not. I’ve seen and heard the owner talk down to the staff and address staff disrespectfully in front of customers so it’s no wonder that they are not on top of it. Leadership starts at the top and the owner sets the tone. On multiple occasions, I’ve seen customers wait in line and have no one address them or help them promptly. I understand everyone has roles and responsibilities but perhaps service staff can alert someone that there is a customer waiting or at least acknowledge people with a greeting or a smile. Again, the reality may be very different, but this is what I perceive as a customer.

Cleanliness: The general cleanliness of the restaurant and restroom leaves much to be desired. They seem to have expanded over the years but perhaps more resources need to be reallocated toward updating fixtures, furniture, and the general maintenance of the restaurant. The restroom should be cleaned throughout the day and why they only have one working restroom available is beyond me, especially given the size of the restaurant and how busy they can get. For me, it goes back to taking pride in the restaurant.

Processes: There is also a great deal of inconsistency with the process of receiving food. The kitchen sends out items as they are ready, one-by-one, instead of intentionally timing orders to be brought to the table together. For families, this breaks up the dining experience if multiple items are ordered. To me, I’d rather wait to have my food brought out together vs receive it plate by plate. We’ve expressed this before and have been told that’s how the kitchen does it.

Suggestions: I’d suggest reevaluating policies, practices and processes, seeking customer service training (for all levels of employees; top to bottom; front end and back end), and rerouting resources from expansion efforts toward maintenance efforts. Chaat House has been a staple in Orlando for so many years and we’d love to continue to support and recommend it to family and friends, especially those who visit from out...

We were in town for a week and heard good reviews about their chaat so had to try. The first time we went we ordered the mix chaat, chicken biryani, channa salan, kabab and garlic naan and mango lassi (we ordered takeout, didn’t dine in)

The best was the chicken biryani, very spicy/flavorful and tasted fresh. Great portion size.

Garlic naan: amazing and not burnt at all.

Mix chaat: not worth the hype. It was just good, not great. good portion size but it was missing that chaat tangy-ness and I actually expected this to be spicier.

The channa: not the greatest, bland

Chicken seekh kabab: just ok, had better. Extremely pricey for just 2 kababs and a naan

Mango lassi: very good but not the best I’ve had.

The only con was that my daughter couldn’t enjoy the food because it was TOO spicy, however, I absolutely loved the biryani.

The second time we stopped by we got chicken fried rice for my daughter, 2 chicken samosas and we got the malai kulfi.

Chicken fried rice was just ok to me BUT my daughter was able to enjoy it so yay!

Chicken samosas: I was sooo disappointed at the small size of the samosas, which are also super overpriced. I thought it would be the regular size (they didn’t have Aloo so I ordered the chicken instead). The taste was ok, but were just a tiny bit bigger than the mini frozen samosa you buy at the grocery store. I honestly was just disappointed in the size for the price I paid and would’ve rated it higher in if it was bigger.

Kulfi: I really had high expectations for the kulfi since it was made fresh. I would give it a 1*. No flavor, no badaam like malai kulfi usually has. I was definitely expecting it to be better.

I found the pricing to be high, maybe that’s just how it is around here since there aren’t many desi places. I would recommend they cut down their menu and have a few VERY good items than many mediocre ones. On the flip side, some people may love the variety but I love quality.

Updated review to add that we tried additional items on the menu and added 1 star for these!! The Bihari kabab was really amazing, plus the falooda. Ordered the chicken lo mein and it was not great (very watery and looks like they just heated in the microwave. Chicken 65 was very chewy and not cooked properly but taste of the masala was very good. I would have enjoyed it if it was cooked more.

Overall, it was a good experience, but they can improve. The staff were actually very nice-contrary to what everyone is saying. The wait time was very long all times (first time we saw a lot of people dining in. Second time not many dining in but perhaps they had a lot of takeout orders?) We would probably stop by again and try other items.third time- dine in and wait was...

Chaat House in Orlando is a very popular spot among locals, and for good reason—people often talk about it highly, especially for its wide variety of chaats and unique desserts. We visited recently and decided to try a mix of their offerings to get the full experience.

We started with their chaats, which are a hallmark of the restaurant. We tried Papdi Chaat, Samosa Chaat, Mixed Chaat, and Pani Puri. The Papdi Chaat was crisp and refreshing, with crunchy wafers topped with spiced potatoes, tangy tamarind sauce, and yogurt—perfectly balanced between sweet, sour, and spicy flavors. The Samosa Chaat transformed the classic fried snack into a flavorful, hearty dish, with a rich potato filling, tangy chutneys, and a hint of spice. The Mixed Chaat combined different textures and flavors into one plate, making every bite slightly different and enjoyable. The Pani Puri was fun and interactive, with crispy hollow puris filled with tangy, spicy water and a soft potato filling—it’s the kind of dish that makes you smile while eating. Overall, the chaats were decent and flavorful, though not overwhelmingly spicy.

The Dynamite Chicken was easily the highlight of our visit. Crispy on the outside, tender and juicy inside, and coated in a flavorful sauce, it had just the right balance of spice and savoriness to stand out as the star of the meal.

We also tried all three types of kulfi, which were a sweet ending to our meal. Each kulfi had a unique flavor and a creamy, rich texture. They weren’t overly sweet, and the variety made it fun to try a little of everything.

As for the service, it was a bit unusual. The staff seemed aloof and sometimes unsure of what was happening, which made the experience feel slightly disorganized. They weren’t unfriendly—just a little detached—but it didn’t overshadow the food.

In summary, Chaat House is a local favorite for good reason. It’s a great place to explore a variety of chaats, enjoy standout dishes like the Dynamite Chicken, and finish off with flavorful, unique kulfis. While the service could be more attentive, the food, variety, and reputation among locals make it a worthwhile stop for anyone craving flavorful Indian and Pakistani...