Little Greek Fresh Grill — Restaurant in Florida

I'm sorry to say this restaurant went downhill so far, it's not worth going ever again. My wife and I went in for lunch on10/16/2022. We looked at the menu and I asked how big the small vs. large salad was. The cashier picked up a to-go box that was clear and a to-go box that was black. They appeared the same size, but we ordered 1 small for my wife and one large for me. She added Chicken and I added gyro meat (on the side). I asked for no peppers, tomatoes or cucumbers and no potato salad on either. We each ordered a drink. The bill was $35.35! I tipped $5.00 so we were in for $40. There were only two people waiting for food and yet it took 18 min. I went to the bathroom to wash my hands and it was filthy. The floors, walls and toilet were soiled. When I walked out to the dining room and looked around (we had plenty of time to sit and stare), I noted all the tables in the restaurant were dirty. Even the one we sat at. The floors were sticky, the employees' shirts and pants were stained with food. Some employees preparing food were not wearing gloves or hats. When the food arrived, our salads were not in the to-go containers we were shown when ordering, they were on plates. Not nearly the same size as the boxes. My salad had lots of peppers and potato salad. I said "This was not supposed to have peppers..." and the girl said, "Oh, well, they don't always read the tickets. Give it back and I'll pull all the peppers off." I said "You're just going to pick through my salad and pull them out with your fingers?" "Yeah." she said. "They're not going to make me a new one, properly?" "Nope" she said again. I told her I would keep it and do it myself. Here is the photo of what I had to dig through to pull them all (or mostly all) out. My wife's chicken was cold, my gyro meat was cold and greasy.

This restaurant was, at one time, very clean and very good. Now, it is dirty, over-priced and the staffing is bottom of the barrel. If the owner of this franchise has any interest in being an actual restaurateur, they will close the store, clean it to the bones, rehire all new staff and train them properly. If they do, they may have a chance, riding on the coattails of the good owners that work hard to give the name...

I have not ordered from Little Greek for 6-8 months, but decided today it sounded good for lunch. I place my order through Door Dash to be delivered. When my salad arrived it had unwanted ingredients on it (peppers & onions) .... so as I picked them out I noticed that the I had to also pick out brown slimy pieces of lettuce. When I started to eat my salad I noted the chicken was cold (refrigerator cold). Therefore, I called the restaurant and asked to speak to the manager where I calmly explained my experience. He, of course, offered to remake the salad if I wanted to come pick it up. He also offered to provide a free salad the next time I went in. The really astonishing part to me, however, was his denial that the salad I received was not fresh......he said that it is a fresh grill, therefore, the salad I received was fresh. He blamed the slimy brown lettuce and the refrigerator cold chicken on Door Dash not being on time to pick up the order. I received a communication from the Door Dash driver notifying me that she was at the restaurant but the order was not ready. And really .... to blame brown lettuce on the door dash driver ??? Frankly, I don't care if they pre-make their to go salads (provided I don't have onions and peppers on mine) I do care that the lettuce is brown and my intention was to notify the manager so he could pull the obviously premade salads with the brown lettuce out of his cooler and replace them. Because of this lie and the attempt to blame a driver..... I will not be ordering from here again. A simple thank you and apology would have gone over (with me) a lot better. I really dislike liars... it makes me wonder what else they are trying to...

The experience here is hit or miss...I understand these guys have a lot of down time between customers, but the last time I came here I walked out before ordering because I told the cashier my entire order and he kept nodding only to finish by taking his phone out of his pocket and pausing YouTube and asking me "what?"........

Turns out the didn't hear anything I said! Clearly, YouTube was much more important to him than money in his pocket...

My next visit was excellent!

This time, however, the cashier didn't speak a lick of English and kept talking over me assuming i wanted something that I didn't.

After swapping him out with another guy my order was taken flawlessly, and the guy was friendly... You can't put a back of the house guy on the front of the house and expect him to perform...

If he wants to be front of the house he needs to be able to connect with the customer base and learn English...

Food is always delicious and fresh. I always go later at night and expect it to be terrible, but am always so far surprised.

A dad case of a delicious, clean restaurant that suffers from the staff's lack of focus and dedication...

This, unfortunately, is the largest part of a dining experience for me, and had caused me to give this establishment a 2/5.

I spoke with the manager who took over my order and salvaged my experience and shared my concerns. He was warm and receptive to constructive feedback and seemed genuine and intent on implementing it going forward. This was a big plus for me!

I will be returning to see how the...