LuLi's Cupcakes — Restaurant in Florida

I wanted to like this place, because the vegan cupcakes we got for my birthday last year were delish, BUT - the experience we had with my son's first birthday cake was HORRIBLE. In short, they messed up the cake and refused to acknowledge anything was wrong with it or apologize or try to make it right. They blamed it on us! Here's the story.

We requested a small 5-inch dairy-free cake for my son's first birthday. This was a virtual party due to COVID; he hasn't gotten to meet most of his extended family this whole past year. We were really looking forward to the cake being the main activity for the virtual event - family members could sing happy birthday and watch him try his first taste of cake.

The whole time my mother (my son's grandmother) communicated with the bakery, the woman she spoke with never told her she was the owner. She said they could make the cake and would try to write the happy birthday message on the top, but with vegan frosting it was difficult. We brought small jungle animal cake toppers and asked them to use their best judgement which ones would best fit on the small cake. They assured us they would make it look great, by choosing a frosting color to match the cake toppers we brought.

On the day of the birthday, my mom went to pick up the cake and it was SO. TALL. It immediately started to topple over before she was able to get out of the store. It didn't even fit in the bakery box they put the cake in, so it was open the entire time my parents transported it the hour drive to our house. Additionally, it was a bright green color that made it look like a leprechaun's St. Patrick's Day hat. They didn't write Happy Birthday on the cake, just my son's name. They didn't event ATTEMPT to put any of the toppers in the cake (most of which were tiny cupcake toppers which would not have overwhelmed the cake). No apology whatsoever from the bakery owner, who made the cake - she just told my mom that she probably transported it incorrectly! My mom told her it was falling apart before she even was able to get in the car.

The vanilla layer of the cake were so dense we needed a butcher knife to cut through it. My mom had to do surgery on the cake to take the bottom half off just so we could put the toppers on and present it to my son to sing happy birthday to him. I've included pictures of the before and after the "surgery."

We saw numerous small cakes on their website with beautiful frosted messages. Even if they were unable to put the whole birthday message on the cake due to it being vegan, they could have AT LEAST put the toppers on - we were able to put one in with no trouble AFTER we cut off the bottom layers of the cake.

What makes this all worse is that there was NO apology by the bakery owner at any time, no admission that the cake didn't turn out well - just an assumption that we "transported" it badly. This was such a disappointment for my son's very first birthday - his very first taste of cake, and the very first time many family members were getting to "meet" him virtually.

You've made a family extremely disappointed in the quality of your work for our beloved son's first birthday experience. He may not remember it, but we will. Even though we're limited in dairy-free cake options around here, we won't be going to your bakery anymore, and we'll be telling all our...

We stopped into Luli's for a sweet treat after a good time at the annual Cathedral Festival. It was my son's 13th birthday! We walked in the door complete with stuffed animal pals won on the midway, just across the street.

It was about 5:30pm, and I was not surprised to see Luli's nearly sold out. All their selections looked so yummy! We chose both ChocoHolic and Oreo cupcakes. The inside of Luli's is small, quaint, but charming! We sat at one of two tables inside and sang my son "Happy Birthday," as we were the only customers there at that time. It was the perfect setting that felt intimate and below-the-radar enough for my child to fully enjoy being sung to in that way! We all enjoyed our selections and boxed up what we didn't finish. The cupcakes were a generous but decent size. The buttercream frosting of my oreo cupcake was simply delectable.

We will be back next time we find ourselves on foot in St. Augustine's Uptown stretch north of the City Gates, also known as Antique Alley. I am curious to try Luli's Cupcakes' Whoopie Pie!

Get there early in the day to enjoy the widest selection of offerings. Luli's along with most other shops along Antique Alley closed up shop around 6pm that day, a Sunday, which fell on the last day of The Mission of Nombre Dios' annual...

This seemed like it would be a good experience. I called ahead of time and told them I had severe allergies to gluten and dairy and they said on the phone they could accommodate me and they had dairy and gluten free cupcakes. We went there this morning and I told them again how severe my allergies are and they told me which ones I could have. They said nothing about it being cooked on shared equipment at all. And said nothing about a “disclaimer sign” nor did we see one. We called once we got back to our room since we are visiting because I was very very sick. They were really rude on the phone saying they couldn’t do anything about me being sick and that I didn’t see the sign. I should have been told on the phone AND when I came in person that it was made in shared equipment. If someone says they have an allergy they need to listen!! Then my husband talks to them too on the phone and she said it’s not their responsibility and didn’t feel bad at all and overall didn’t seem like she cared. Then she hangs up the phone on my husband!! This was the worst experience and now I have to be extremely ill for the rest of my vacation because some kids don’t want to communicate properly like they should about something...