My wife and I went for a 'Bigger night out' 4 course meal for her Birthday last night. We typically prefer finer dining and have lived lived in large metropolitan areas, but this was meant to be a bit of fun and to reminisce. We have not been to a melting pot for about a decade, but recall the environment to be a cheerful one considering they are generally a place that people go to celebrate special occasions and corporate events, etc. The reviews on yelp were promising, so we had some confidence that we would have a positive experience.

We went on a Sunday night. Obviously that is a quieter night so you would think the servers would be able to be more attentive as they don't have to rush around so much to a large number of tables.

We had Brandon as our server. Immediately we were concerned. There were less than half a dozen tables being managed by 2 servers. Water took 10 mins. We to remind him for wine that was ordered at the beginning, halfway into the second course.

When asked how busy it was over the weekend the response was maybe 60 tables one night, vs the 6 or so tables we saw where we were sitting. The service was arguably the worst service we have experienced in years, when it should have been a really easy night for a waiter if you are only in serving a few tables. And a party of 2 at that. Not even a group.

Every question that was asked to the server was responded with a subtle attitude and confusion.

I asked him if he was new as that might have explained his lack of service skills, but he has been there since July. He wasn't polite or friendly. Honestly I think he was high on cannabis.

You will get better service at a Chik-Fil-a. They are trained to provide a friendly excellent customer service experience, and that is what they provide. Is it so difficult to be nice to people who are throwing down $150 between them?

Seats have lost their bounce and the vinyl seats cushions in the booths are cracking. Who wants to sit on that? Place is not cleaned well and is pretty grimy. Women's bathroom isn't looking so great. Why don't these franchises replace their furniture once in a while instead of driving the place into the ground. We should have left. Manager (?) was wearing a t-shirt and not a dress shirt.

So disappointing. Stay away.