Planet Smoothie — Restaurant in Florida

Went to buy 2 smoothies for my kids. I didn't know they had kids menu so I went ahead to check the menu in the wall. We were taking our time because the kids didn't know what to order, neither I did. I was aming for 2 small smoothies (20.onz $5.99)... Then the cashier pointed (without asking) where the kids menu was. It was in the door so It was easy for a 6 and a 5byear old to see it, and it was better for the one who knows how to read asking for one of these instead, so we ended ordered both of the same thing. 2 x 12onz ($4.99) ... Then I realized that for me was expensive to buy the smoothies form the kids menu. I suggest the staff give the costumer time to decide what to order instead of trying to point stuff before being asked. There was only one person in the store and it was already waiting for his order, so I don't understand why don't wait until we could make a decision. I won't come back to this location. Two starts because at least the kids enjoyed their smoothies.... That could last more if I have ordered...

I frequent Planet Smoothie locations often and this was a great disappointment. In short, the young lady doing everything was kind but inept. I asked for a smoothie, she said yes to making another one. I had to confirm several times she knew what I was talking about, and then she still made it incorrectly. It tasted like frothy infused fruit water. I order this smoothie consistently, sometimes daily, therefore I know the texture and taste well. She also rung up my snack items incorrectly, possibly double-charging me—because I can’t confirm because she wouldn’t give me a receipt. It didn’t print, and she blamed it on me not selecting the “print receipt” option on the card reader; that’s not an option at PS. She seemed confused and stunned when I asked her to print the duplicate. I got a shoulder shrug “too bad.” I would definitely love to speak to management about this experience. Had this been my first, I would...

I love planet smoothie, first time at this location me and my friend ordered a peanut butter punch and PB blues, easily one of the worst smoothies we’ve ever had, they tasted like nothing if I had to describe it, it tasted like water and clay, I let the women working know that we did not like them and she said she could add somthing that was it, I asked if she could refund us and she said she can’t only a manger can and there’s no manager. Honestly a waste of my money and calories, even after she added somthing… disgusting and how can an employee not refund ? I’ve worked in the food industry and a simple call to the manger would suffice…

• UPDATE* The owner and manager offered to remake the smoothies for us, definitely much better this time, not sure what happened, but amazing customer service they went out of there way to make it right I...