Smoothie King — Restaurant in Florida

I’m a regular customer at Smoothie King and usually have a great experience, but I recently had a disappointing interaction that needs to be addressed. I ordered a smoothie that tasted very off—something was clearly wrong with it. I politely let the young lady at the counter know that I didn’t like it and even returned the smoothie, expecting a replacement. However, instead of offering to make it right, she charged me again to make a new one.

As someone who comes here often, I found this frustrating and unacceptable. It's not just about the extra charge—it’s about how the situation was handled. The staff, especially newer or younger employees, should receive better training in customer service. Listening to and accommodating loyal customers should be a priority. I hope management takes this seriously to prevent similar experiences...

I walked in I was the only customer there 2 staff members were standing behind the counter no one acknowledged my arrival so I walked up to them I had a cookie in my hand and was reading the ingredients, nutrition etc. One of them pointed to the regester that at that point was about a foot to my right he said I had to go there. I did and proceeded to request my smoothie. He said no u have to go to the other side. I had already said what smoothie I wanted. Another customer arrived one of them walked over to take his order the employee that was in front of me said " I will be back in 5 minutes to take your order" I said excuse me I spent the last 3 minutes explaining my order. I said no thank u I walked out and I will never visit your store again. Your employees need ti be...

This place is amazing. Twinsies is my girlfriends name. She mentioned earlier that day about making a smoothie. I said twinsies lets go out and get a smoothie instead. Our minds we both focused on the smoothie. So we decided to jump in my car and drive off to near by smoothie location. To my surprise she mentioned smoothie king. My response was how far twinsies. She said literally 5 minutes away. So when we got here. She was convinced on having a mango banana peanut butter smoothie. For myself I went with a blueberry strawberry banana smoothie. The smoothies were absolutely delicious. With a mouthful of wellness. Enjoy life outdoors. I would recommend this place to anyone. Its a must you tast greatness. Thank you guys very much. For all the goodness and extravagant joy...