Solorzano’s Pizzeria Gulf Gate / Siesta Key — Restaurant in Florida

This post is for the Siesta Key location only: Philip is the owner and the problem. Carlos at the other location operates his store the RIGHT WAY! Very disappointed with the customer service We ordered a pizza at 11:30 on Saturday night and was told that it would be about an hour for the delivery. We were fine with that. 90 minutes went by and no delivery so we called and was told that the SK location was closing and that our order was sent to another location and that our pizza would be there soon. 2 hours go by and we place another call. Again, we hear that our pizza will be there soon. a little more than 3(THREE) hours pass and our pizza arrives shortly after 2:30am. I am now sound asleep (gave up that it would ever arrive) but my daughter and her friend are awake to get the pizza. I call the next day around noon and talk to Phil (the owner) and explain what happened. What would ANY OTHER pizza shop do? First apologize for the inconvenience and then give you your money back. NOT PHIL! I said that I was not happy with the service and I don't feel that I should have to pay for the pizza. He said, and I will quote him. "I have been in business for 6 years and I NEVER give a refund. If you had a complaint, I needed to call when the pizza arrived." Really Phil? I am to call you at 2:45am? I am pretty sure you, the owner were asleep just like I was. If this is how you treat customers, I am not sure how you have been in business this long. Siesta Key people, there are other pizza places, I would suggest you choose one with quality customer service and not one with a confrontational owner!

Love the response! Shows what kind of guy he really is. Ordered at 11:42 according to phone, delivered around 2:45am with one phone call at exactly 1:00am according to phone to check on...

I’am visiting from Michigan and I ordered a large pizza with cheese and pepperoni with one half to have Italian sausage on it. I had to explain what I wanted 3 times. I was told my total would be $30.00. When the driver finally arrived over an hour and a half later which was fine as I was told it would take an hour to an hour and a half. When the driver which I met in the parking lot had a large pizza and a small pizza I explained to him that I had only ordered a large pizza and he said just take what I brought and call the store back and they would straighten things out. I called and told them I received a large pizza with only pepperoni and a small pizza with Italian sausage on half and only cheese on the other half which is not even close to what I ordered. I asked to talk to the manager and he called me back and said I shouldn’t have accepted anything and called back to get the right order after I just waited an hour and a half. Besides that I didn’t even know what I had until the driver left. When I told him I was very dissatisfied with his explanation or lack of effort to try and resolve the mistake they made he asked me if I was looking for a free Pizza or a BLOW JOB. I don’t know who owns this business but if that’s how it’s operated I think they should think twice about how to handle mistakes made by their employees. I guess if that’s who’s training them maybe that explains it. PS my bill was $47.08 besides the $5.00 tip I gave the Driver. My original charge had to be prepaid before delivery which was supposed to be $30.00 but as I said ended up being $47.08. I actually called thinking the manager would apologize and make some future concession but with his attitude we never even got close to...

This review won’t matter because they are so swamped with tourists they Arnt working for local repeat customers. A couple of years ago this place was great, so great I would drive from Osprey, a 30 minute drive to get my norther pizza fix or stopping in after a night at the drum circle to get a pizza to go. No I didn’t even care that I couldn’t get a whole pizza to go as large as if I stayed and ate pizzas by the slice. So good I didn’t care about the high prices or extra high price for a soda but that has changed. The last two times I was there the pizza was awful, especially last night, flavorless, greasy, old reheated burnt pizza like when you get horrible pizza, keep it two days but heat it up in your oven at home but your starving so you don’t care, that kind of horrible. And to top it off the customer service has left the building. I couldn’t even get a cup, I used to be able to. I was told no we don’t have cups. Ok, looking at the deli counter I see plastic containers they put salads to go in. I ask to buy one. “No” and “that’s not my problem”. Exscuse me are you paying me to eat here or am I paying I think to myself and instead say “I guess I won’t be eating here anymore” and walk out. I meant it, but it won’t matter because they cater to unsuspecting tourists who will only be here a short time and leave. I however went and found a divine place to eat today whose food and customer service will warrant my return and where I had no problem spending $50 and giving a 30% tip for the superb service. There are way better places to eat and for late night I’ll cook myself or have a much better tasting Amy’s frozen pizza. I’ll get my northern pizza fix when I’m up North. This place...