Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.
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They ask for a tip before service and no one EVER listens. Why do I ask for my cold brew with heavy cream to be STIRRED specifically? Because your lids are not airtight.
Today I said “PLEASE STIR IT BEFORE YOU PUT THE LID ON” and you can always tell when the barista takes a shortcut. The lid is smeared with the beverage and there are drops that collect under the edges of the lid.
These drops eventually drip through, off the lid and onto your clothes during your commute to work, events, anything.
STOP SHAKING THE DRINKS WITH THE LIDS ON! THEY ARE NOT FULLY SEALED!
STOP PLACING YOUR HANDS ON THE LIDS WHEN YOU SHAKE THE CUPS!
WINDOW STAFF: STOP HANDING THE CUP TO THE CUSTOMER WITH YOUR HAND ON THE LID WHERE MY MOUTH GOES NEXT!
Take a cue from a Boba Shop with sanitation practices for how they keep a lid clean!
Gross. This is how germs spread. Your hand to the customer’s mouth.
When I am specific with my order, listen so I feel heard as a customer and please do the thing. I’m not paying or tipping for your shortcuts on quality assurance. Do better and think logical like a food and beverage sanitation manager would.
Plenty of photos below to show all the drops under this lid from being shaken. I’ve sipped several times before the photo and sipping does not cause drops under the lid.
The violent shaking needs to be stopped unless you’re doing it in a shaker prior to pouring in the customer’s glass. This is lazy for a $5.83 cup of cold brew! It takes one wooden stirrer and ten seconds to incorporate the cream and syrup well....
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I never write reviews and this isn’t to shame anyone but I’m hoping that by putting my word in something might change! I go to this starbucks very often and the baristas are sooo so sweet and fantastic. However, it appears management does not know how to handle being wrapped in a drive through. I completely understand if the store is understaffed or if a big order is at window but there is no reason i should be waiting 30-45 minutes in the line for one cup of coffee. At CFA, they park the bigger orders so that smaller orders can get on with their day. I highly recommend taking on this strategy. If not the parking method, why not limit how much someone can order in the drive through? Idk but either way I work right next door and about a week ago I joined the line at 11 when only about four cars were there. My shift was at 11:30. I was in that line until 11:45. I had to switch seats with my boyfriend so he could grab my coffee while I walked, on foot, to my job. Today I was treating my little sister to starbs and for whatever reason, we were stuck in that drive through for 35 minutes. Obviously I should know that there is a risk of waiting that long if I decide to join a drive through. Obviously I should’ve learned my lesson the first time. But again, it’s crazy that this is the second time this month. I’m just suggesting a method that might make people less angry and increase your quality of service. I love the staff at this location please don’t don’t take this the wrong way I just wanted to put in my...
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Man this location has major issues. I keep trying to give them the benefit of the doubt as I am a very avid Starbucks goer. Multiple times I have gone through the drive thru when there was only a couple cars in front of me and still find myself waiting for 20-30 minutes for one drink. I even have tried to place mobile orders ahead of time and still find that they aren’t done after 20+ minutes of ordering ahead. I have no idea if this is a management issue or if the staff just has absolutely no sense of urgency for anything (at least they are nice) but this location makes me want to drive 15 minutes out of the way to the next best Starbucks. Also wanted to add a photo of my shaken espresso because I find that I order a Venti but there is a significant amount of room left in the cup. It is frustrating because I am spending the extra money because I want a full sized Venti not one that is 3/4 full. I always have a great experience with all other locations and have not felt inclined to leave a review before but it is just crazy and would just like someone to address the time issue. I see so many other reviews about this as well and...
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