Steak 'n Shake — Restaurant in Florida

This visit happened Saturday evening between 630 and 730 pm on July 19th 2025. I am not normally one to write a review, but at this point my family and I are still stuck on the horrendous experience we had that I have to say something.

The place was dirty. Bery much so. There was caked pee on the toilets, and multiple roaches in the bathroom for ladies, and the men's had no soap to be seen. Bone dry. ((How does an employee that is required to wash their hands before returning to work accomplish said policy without having any soap at all, I wonder??)) Dust and dirt build up was all over the edges of the floors and not a single table was clean. Im not talking a rush just happened and no one was able to get to it, I am talking about hardened ketchup, soda spills on the chairs and the booths, even sticky nasty build up of God knows what around where they had hats and coloring goods for the kids. It looked like the ordering screens had not been wiped down in days the film was so thick on it. The food was mediocre, but holy salt batman it was intense and not just the fries. There were no cups and the condiments that were openly available were barely usable due to them not being refilled. The people in the back working the grill area - i was shocked, i am safety and compliance where i work and was very upset - there were no hair nets, no gloves, and literally one of the cooks was on his phone while simultaneously making burgers. My boyfriend and I saw people touching their phones and faces, then reaching for burgers to finish preparing them with their bare hands before placing them on our plates to serve to us. We dont know their history, we dont know their cleanliness, we dont know anything aside from they were very ill-prepared to be at work and to work with foods. I am very disappointed because I was excited to share what I thought would be a great experience with my family but very quickly turned into questioning our dinner choices as well as our food preferences for the future. I remember it being clean, crisp, and a great atmosphere. Now it is nothing short of ick and ew in all of the ways possible. Well done switching to beef tallow, however you have much bigger problems to fry than what oils you choose to put your potato sticks in. From my family to the Steak and Shake family, we are saddened and...

I worked in food service for over 5 years, so I believe I’m pretty familiar with a restaurant that deserves the lowest possible rating.

I got there at 6:12pm on Wednesday afternoon. The restaurant was about 1/2 full. The place wasn’t clean. There was some sort of barf or spit on the counter. I mentioned it to the cashier (right in front of it) and she said “oh yeah someone should clean that up.” No one cleaned it up while I was there. There were multiple dirty tables that stayed dirty the entire time I was there.

I came in and told them we were in a hurry, that we needed to leave in 20 minutes for an event downtown that started at 7pm (it was a hockey game). The waitress said “we only have 2 servers tonight but we’ll do our best.” I told her we were ready to order and we just need the food and the check as soon as possible.

She took our order about 3 minutes later. 20 minutes after that I asked if our food was on the way soon and I asked her to change it to “to-go.” 38 minutes after she took our order, we got our food, not to-go. She brought us to-go boxes and we had to box it ourselves. I had to ask for a bag. I had to ask for utensils. Then I had to stand at the cash register for another 5 or 6 minutes waiting on someone to let me pay. I missed the first period of the hockey game.

The food was fine. Nothing wrong with it. It tasted good and it was exactly what we ordered... except that they were out of lettuce and my wife had ordered a side salad. The service and speed was absolutely terrible. Definitely will never go back to this...

Horrible service, understaffed. I've visited this steak n shake 1-2 times monthly for 10 years. The last 2-3 years the service has greatly declined. Massive turn over. Today an employee's kid was being very disruptive. I do understand sometimes you may need to bring a child to work with you. But, bring quiet games and toys, books, puzzle books, cards, etc. The kid was very disruptive to customers and to other waiters and waitresses by pounding a very large and noisy mylar balloon at the back of customer's heads and punching the balloon toward waiters and waitresses who were carrying food and drinks. The 8-10 year old girl thought it was funny to try and sabotage employees carrying food to tables. She also continuously punched the balloon at the back of heads of 2 different customers. She was very disruptive, and when 2 customers politely asked her to stop, the kid had attitude. When 2 customer's complained to another waitress and to a manager, nothing was done. 1 male and 1 female customer gave up eating in peace, and got up and left. 45 minutes to a full hour of disruptive behavior, under staffed restaurant, waiting 30 minutes for cheeseburgers, delivered wrong and a hot dog. This steak n shake needs serious help, more employees are needed, less turn over, new management, and...