The Honey Baked Ham Company — Restaurant in Florida

BE AWARE, DO NOT HEAT a Honey Baked Ham or you will likely be eating a VERY SALTY HAM, barely edible. I phoned the Boca Raton/Glades Road store to let them know how disappointed I was with their product, I was asked by the gentlemen answering the phone (that informed me that he is a chef) if I had heated the ham, I replied yes, to which he said that I should NOT HAVE HEATED the ham as it does cause it to become salty. He went on to explain the reason heating causes the saltiness, and also that it will melt the glaze, etc. I politely asked WHY, if HONEY BAKED is aware of the issue with heating, WHY do they have instructions for heating the ham on their website. The Honey Baked representative told me that they personally tell the customer when they order, and again when they pick up the ham. Unfortunately, no one informed me when I picked up the ham and I pre-ordered online so another missed opportunity to be educated on THEIR SALTY HAM. My recommendation to the CORPORATE GURU'S, if you wonderful people at HONEY BAKED know about this issue then WHY don't you correct your website? We pay top dollar for your ham with the intention of enjoying it. Please, LET US KNOW NOT TO HEAT IT. You lost a customer and I will not recommend your product.

**EXCERPT FROM HONEYBAKED HAM WEBSITE:

"Heating a HoneyBaked spiral ham. Your ham is already fully-cooked and ready to enjoy, and is best served directly from the refrigerator.

If heating is desired, we recommend heating only those slices you plan to use and not the entire ham. However, you can wrap individual spiral slices in aluminum foil and heat them.

If using a conventional oven, cover the entire ham (or portion to be used) and heat at 275 degrees F for about 10 minutes per pound. Place a shallow pan with water on the rack below the ham for additional moisture. Slices can also be heated in a skillet or used in grilled sandwiches, like our Grown-Up Grilled Ham & Cheese. HoneyBaked makes spiral cut...

We have been getting our ham from here for 18yrs now. Honey baked ham has been a part of our Holidays as a family for 35 yrs now. My wife called in earlier in the week to reserve an 8 lb ham. At that time you tried to get her to get it early, she explained that we like the glaze to be fresh so we prefer to pick it up.

This morning she walks in and is told they didn't have her order and that she wasn't allowed to see it. They handed her a 12 lb ham, and pretty much that was it. Costing aprox $32 more than we usually get 2x a year. The woman again tried to convince her that the ham is better with melted glaze. You have always taken care not let people get close to ham while letting them look and make sure the glaze isn't melted, or it's to fatty, or even the meat is discolored (all of which we have seen).

My wife was then informed this might become standard. Needless to say after be told the 12 lb was the only one for her costing $32 more than we normally spend(makes me wonder if this was done to make more money). Then being told this might be the norm from now on, she came home in a bad mood, and informed me this might be the last time we get a ham.

BTW your employees didn't have a mask on and made my wife remove hers so she could understand her.

What is supposed to be a holiday weekend that is to be enjoyed is now a weekend that has bad moods all...

My mom pre ordered a oven roasted turkey for Easter for tomorrow which I grabbed on my way home, and we got home and it ended up being smoked. Called this location to see if we can get it replaced since they gave us the wrong one... which the girl proceeded to tell me that they had none, and the “kids” in the front were having a competition of who could get rid of the smoked turkeys even if customers asked for something completely different..... what!? Completely 10000% unprofessional and unacceptable. She tried to talk me into the smoked turkey telling me it tastes good.. ok? But that’s not what my mom ordered... we don’t care if it “tastes good” my mom cannot eat smoked meats... so unprofessional... got into a little back and forth where I proceeded To ask for a manager for a refund or I was Calling corporate. We’ve always gotten from this company for every holiday and have never had people act this way.. should be ashamed at how you present yourself with the excuses you gave without even trying to offer a refund to begin with. Horrible customer service. Will never use this location...