Bandana's Bar-B-Q Florissant — Restaurant in Florissant

Extremely Disappointed — False Advertising and Dry BBQ

I ordered the Southern Style Pulled Pork Sandwich, which is described as 5oz pulled pork on a toasted Fazio bun, topped with coleslaw and served with choice of a side for $12.79. What I received was a flavorless disappointment: dry pulled pork slapped on a bun, with no coleslaw and not a drop of BBQ sauce in sight. Nothing “Southern” about it — unless Southern now means “sad and overpriced.”

I returned to the counter and let them know my sandwich was missing the coleslaw. The young man who assisted me was very polite and professional — the only redeeming part of this experience. But then I was told “it doesn’t come with coleslaw.” Funny, because your menu says otherwise. So either your staff is misinformed, or your menu is a lie. Either way, that’s not my problem — it’s yours.

The regular pulled pork sandwich is $11.79, so I paid an extra dollar for… what? The privilege of being gaslit? This isn’t just a mistake — it’s misleading, lazy, and unacceptable.

I came in hungry for BBQ. I left with dry meat, no slaw, no sauce, and a burning sense of betrayal. This wasn’t a meal — it was a $12.79 slap in the...

Sooo the hubby had his mind and stomach set on burnt ends specifically from Bandanas, so we met at the St. Ann one first(only bc he called first and was told that they still had some left), but we got there and they were SOLD OUT! Ohh the disappointment on his face, but he was determined so he called the Sunset Hills(kept hanging up) & Maryland Heights locations too(SOLD OUT)...he finally called this location and yup, they still had some available so we made the trip!! Got there and was immediately greeted by Brandie(who was also our server as well as taking care of 2other tables)-she introduced herself and asked what we wanted to start with, so she went to get us waters..she came back and helped me decide which side I wanted(gave me a sample of the potato salad cuz I'm indecisive lol)....we both ordered a coors light which complemented our burnt ends 🔥😋-the potato salad has the perfect balance of sweet & smokey flavor and of course that bread tho!!! We knew the food was gonna be on point-what we didn't expect was Brandie's amazing customer service frfr...keep up the hard work-we can't wait to come back and...

BEST CUSTOMER SERVICE EXPERIENCE EVER! BEST RESTAURANT EXPERIENCE THIS YEAR FEB OF 2025! Our server had serveral tables to attend to, and she did her thing! Service with a SMILE! Food was excellent and was brought out fast and hot! We had a large party as well. She kept our water and lemonade glasses full and refreshed. She got every order correct. The Manager even went and smoked us our chicken wings after running out. We did not mind the wait for those To-Go Items. How cool is that? He went and smoked our chicken wings fresh! I will come again based off of the excellent customer service alone! The restaurant was clean and so were the restooms. My only suggestion would be to add changing stations for babies in the Men's room. We had Dads that needed to change their baby boy. Overall experience: A+ ⭐️⭐️⭐️⭐️⭐️ Date of service: Sunday 2/23/2024 Evening Meal Large party that sat near...